Top Customer Success & Experience Jobs

Manage a large customer portfolio, serving as the primary contact for training, product support, feature adoption, renewals, and account expansion. Build strong customer relationships, solve advertising platform issues, translate data into actionable insights, and meet commercial and productivity targets. Collaborate with Sales, Marketing, Technical Solutions, Services, Product, and Engineering while improving customer success processes and initiatives.

As a Technical Account Manager, you will onboard clients, facilitate campaign delivery, provide strategic recommendations, and manage communications between clients and internal teams.

Lead a Smart Services team to drive onboarding, platform adoption, and measurable client outcomes. Manage client relationships, coach specialists, set strategic direction for testing and adoption, enforce SLAs and processes, collaborate cross-functionally, and identify commercial opportunities to protect and grow account value.

The Solutions Specialist builds and automates solutions in Smartly and Google Apps Script, translating business requirements and supporting client integrations with advertising platforms.

Own and grow a book of large advertiser accounts, provide consultative paid-social strategy, drive product trials and customer engagement, resolve advertiser issues, build partner relationships (Meta, Pinterest, Snapchat, TikTok), and collaborate with product and internal teams to scale operations and improve outcomes.