Top Customer Success & Experience Jobs

Supports enterprise customer accounts by onboarding users, delivering training and business reviews, setting up and optimizing paid media campaigns, analyzing performance, building dashboards, troubleshooting integrations, and recommending improvements. Partners with customer success, product, and engineering teams to drive platform adoption, retention, operational efficiency, and measurable outcomes across global advertising accounts.

The Senior Customer Success Manager will manage customer accounts, provide consultative support on online marketing strategies, and facilitate communications between customers and the product development team.

Manage and grow customer accounts in the digital advertising technology industry. Responsibilities include driving product adoption, providing consultative advice, solving customer problems, building relationships with advertisers and media platform partners, translating data into insights, and collaborating with product teams. The role requires expertise in paid digital advertising and travel for quarterly business reviews, conferences, and industry events.

Manage a large customer portfolio, serving as the primary contact for training, product support, feature adoption, renewals, and account expansion. Build strong customer relationships, solve advertising platform issues, translate data into actionable insights, and meet commercial and productivity targets. Collaborate with Sales, Marketing, Technical Solutions, Services, Product, and Engineering while improving customer success processes and initiatives.

As a Technical Account Manager, you will onboard clients, facilitate campaign delivery, provide strategic recommendations, and manage communications between clients and internal teams.

Lead a Smart Services team to drive onboarding, platform adoption, and measurable client outcomes. Manage client relationships, coach specialists, set strategic direction for testing and adoption, enforce SLAs and processes, collaborate cross-functionally, and identify commercial opportunities to protect and grow account value.

Own and grow a portfolio of customers using Smartly's social advertising platform. Serve as primary contact to drive adoption, renewals, expansion, and advocacy. Proactively identify performance improvements, translate data into actionable insights, and build relationships with media partners. Collaborate with Sales, Product, Engineering, and other internal teams and represent the customer voice to inform product and process development.

Own and grow a portfolio of enterprise agency partners as their primary contact. Drive product adoption, provide consultative guidance on social and programmatic advertising, enable agencies via training and enablement programs, collaborate cross-functionally to align resources, gather agency feedback for product roadmap, and support retention, expansion, and strategic agency development.

The Solutions Specialist builds and automates solutions in Smartly and Google Apps Script, translating business requirements and supporting client integrations with advertising platforms.

The role involves leading multi-channel digital advertising campaigns from scoping to delivery, managing budgets and resources, coordinating cross-functional execution, and enhancing customer success and product adoption.