Top Customer Success & Experience Jobs

As an Account Manager, you will handle subscription renewals and account expansion for legal and advisory clients, focusing on high retention rates and enhancing client service through collaboration with product teams.

Manage a book of AmLaw 100 & Magic Circle law firm accounts to drive retention, increase product usage, build stakeholder relationships, mentor colleagues, monitor KPIs, and collaborate with sales, product, editorial, and tech teams to surface customer needs and expansion opportunities.

The Account Engagement Specialist manages a book of EMEA clients, focusing on retention, service quality, and identifying cross-sell opportunities while ensuring seamless client communication and collaboration with teams.

Customer Success Managers at Octus increase user adoption, retention rates, develop relationships, and support the wider team. They engage with law firms, investment banks, and advisory firms, ensuring smooth onboarding and enhancing customer experiences.

The Senior Customer Success Manager will drive user adoption and retention, develop relationships in the advisory space, and support the wider team, leveraging customer feedback for product enhancement.