Top Customer Success & Experience Jobs

Manage a portfolio of ~55 mid-market SaaS customers to drive adoption, value realization, renewals, and upsell. Build executive relationships, execute customer success plans, run business reviews and workshops, track value delivery, escalate risks, and collaborate across Sales, Services, Support, and Product. Maintain CRM records and support digital success programs.

Manage a portfolio of enterprise customers in Japan to drive adoption, value realization, renewals and expansion using Nexthink's DEX methodology. Act as trusted advisor, deliver workshops and executive business reviews, track customer health and value, escalate risks, collaborate with Sales, Professional Services, Support and Product, and maintain CRM data.

Manage a portfolio (up to ~20) of enterprise customers across Europe, driving adoption via Nexthink's DEX methodology. Own success plans, value tracking, executive business reviews, renewals and expansion. Serve as trusted advisor to CIO-level stakeholders, run DEX workshops, escalate risks, collaborate with Sales/Product/Support, and keep CRM updated to ensure retention and growth.

Lead a portfolio of up to 20 enterprise customers to drive adoption, value realization, renewals, and expansion using Nexthink's DEX methodology. Act as trusted advisor, deliver workshops and executive business reviews, maintain customer health, collaborate cross-functionally, track value, update CRM, and travel 25-50% for onsite engagements.