Top Customer Success & Experience Jobs

Manage a portfolio of enterprise customers as a trusted advisor to drive retention, revenue realization, and advocacy. Proactively assess deployment health, run business reviews, create success plans, coordinate internal teams, and surface customer insights to influence product and expansion opportunities.

Provide expert, customer-facing technical support for MongoDB ecosystems (server, drivers, cloud, infrastructure). Diagnose and resolve architecture, performance, recovery, security, and scalability issues; build support tools; mentor new hires; liaise with product and engineering on customer needs.

Engagement Managers at MongoDB drive Professional Services sales, manage project scoping, and collaborate with teams to ensure customer success.

Lead strategic customer engagements for enterprise MongoDB users, owning account health, technical guidance, risk mitigation, growth planning, and cross-functional coordination. Run executive reviews, drive consumption and retention, document interactions in Gainsight/Salesforce, advise product teams, and help build Customer Success processes and enablement.

Provide expert technical support for MongoDB customers: troubleshoot architecture, performance, recovery, security and scale issues; collaborate with product teams; develop internal diagnostic tools; mentor new hires and learn new MongoDB product lines.

Provide expert technical support to large MongoDB customers, diagnosing and resolving architecture, performance, recovery, and security issues across MongoDB server, drivers, Atlas, and Cloud Manager. Advocate for customers with product teams and contribute to internal tooling and automation projects.

Lead strategic post-sales engagement for a portfolio of Enterprise accounts, maximizing retention, revenue realization, and advocacy. Advise on complex technical deployments, drive account strategy and forecast accuracy, influence product roadmap, mentor teammates, and coordinate cross-functional resources to deliver measurable business outcomes from MongoDB deployments.

Lead and build MongoDB's Critical Accounts program and Customer Health Platform. Design frameworks, operating model, playbooks, KPIs, and executive reporting. Hire and manage a lean program team, coordinate cross-functional interventions, drive platform roadmap and AI-driven signals, and ensure insights translate into reduced churn and measurable business outcomes.