Top Customer Success & Experience Jobs

Manage an enterprise customer portfolio in Mexico, driving adoption, training, satisfaction, expansion, and renewals. Own revenue retention and account health while helping customers realize value from the Motive platform. Build relationships with key client personnel, resolve or escalate support issues, manage high-volume communications, and coordinate with Sales and Implementation teams for effective handoffs. The role requires bilingual Spanish-English fluency, customer success experience, resilience, planning, and strong ownership.

Manage enterprise SaaS accounts with 150–999 vehicles, serving as the primary contact while driving retention, renewals, upsells, cross-sells, and product adoption. Develop strategic account plans, lead discovery calls and demos, monitor account health, conduct business reviews, coordinate technical support, maintain CRM records, and track forecasts and KPIs. The role is remote with approximately 20% client travel.

Own end-to-end onboarding for lower-segment accounts in Mexico, delivering Spanish-language training and standardized remote implementations. Configure integrations and features, manage timelines and risks, track implementation KPIs, run multi-customer cohorts, and collaborate with Sales, Support, and Customer Success to ensure on-time go-lives, activation, adoption, and smooth handoffs.

Lead and manage enterprise trials/POCs, define success criteria, configure the Motive platform, provide training and stakeholder communication, analyze trial data, and drive trial-to-sale conversion while partnering with sales and engineering.

Lead Canada account management and customer success teams to drive retention, renewals, and enterprise expansion. Build scalable programs, coach and recruit talent, align executives, partner cross-functionally (Sales Ops, Product, Support), track pipeline and forecasting, serve as escalation sponsor, and optimize processes to maximize net revenue retention and customer value realization.

Onboard and implement Motive's SaaS fleet platform for mid-market customers, drive early product adoption, train users, monitor activation, collaborate cross-functionally to resolve issues, and deliver exceptional customer service to ensure long-term success.