Top Customer Success & Experience Jobs

Onboard and implement Motive's SaaS fleet platform for mid-market customers, drive early product adoption, train users, monitor activation, collaborate cross-functionally to resolve issues, and deliver exceptional customer service to ensure long-term success.

As a Technical Support Specialist, you will provide bilingual support in Spanish and English, analyze customer service issues, and evaluate support systems to improve efficiency.

Serve as primary technical contact for strategic accounts, drive account health programs, own escalations and root-cause analysis, build SQL queries to find issues, coordinate with Product and Engineering for fixes, mentor support engineers, and participate in on-call rotations to ensure a premium customer experience.

Lead and manage enterprise trials/POCs, define success criteria, configure the Motive platform, provide training and stakeholder communication, analyze trial data, and drive trial-to-sale conversion while partnering with sales and engineering.

The Technical Support Engineer will provide proactive technical support, manage customer relationships, troubleshoot issues, and coordinate with cross-functional teams to ensure excellent service and problem resolution.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Lead Canada account management and customer success teams to drive retention, renewals, and enterprise expansion. Build scalable programs, coach and recruit talent, align executives, partner cross-functionally (Sales Ops, Product, Support), track pipeline and forecasting, serve as escalation sponsor, and optimize processes to maximize net revenue retention and customer value realization.

The Technical Support Engineer manages technical support cases, communicates with customers, performs data analysis, and resolves support issues, while also mentoring junior engineers.