Top Customer Success & Experience Jobs

The Technical Support Engineer will provide proactive technical support, manage customer relationships, troubleshoot issues, and coordinate with cross-functional teams to ensure excellent service and problem resolution.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Provides bilingual Spanish and English technical support for Motive’s SaaS products. Responsibilities include diagnosing and resolving customer issues, investigating bugs, performing root cause analysis, modifying erroneous data with engineering tools, documenting issues in Jira, identifying trends, escalating significant problems, and coaching Tier 1 support agents. The role communicates with customers across phone, chat, and email while collaborating with Technical Support and Engineering teams.

Manage an enterprise customer portfolio in Mexico, driving adoption, training, satisfaction, expansion, and renewals. Own revenue retention and account health while helping customers realize value from the Motive platform. Build relationships with key client personnel, resolve or escalate support issues, manage high-volume communications, and coordinate with Sales and Implementation teams for effective handoffs. The role requires bilingual Spanish-English fluency, customer success experience, resilience, planning, and strong ownership.

Manage enterprise SaaS accounts with 150–999 vehicles, serving as the primary contact while driving retention, renewals, upsells, cross-sells, and product adoption. Develop strategic account plans, lead discovery calls and demos, monitor account health, conduct business reviews, coordinate technical support, maintain CRM records, and track forecasts and KPIs. The role is remote with approximately 20% client travel.

Own end-to-end onboarding for lower-segment accounts in Mexico, delivering Spanish-language training and standardized remote implementations. Configure integrations and features, manage timelines and risks, track implementation KPIs, run multi-customer cohorts, and collaborate with Sales, Support, and Customer Success to ensure on-time go-lives, activation, adoption, and smooth handoffs.

Lead and manage enterprise trials/POCs, define success criteria, configure the Motive platform, provide training and stakeholder communication, analyze trial data, and drive trial-to-sale conversion while partnering with sales and engineering.

Lead Canada account management and customer success teams to drive retention, renewals, and enterprise expansion. Build scalable programs, coach and recruit talent, align executives, partner cross-functionally (Sales Ops, Product, Support), track pipeline and forecasting, serve as escalation sponsor, and optimize processes to maximize net revenue retention and customer value realization.

The Technical Support Engineer manages technical support cases, communicates with customers, performs data analysis, and resolves support issues, while also mentoring junior engineers.

Onboard and implement Motive's SaaS fleet platform for mid-market customers, drive early product adoption, train users, monitor activation, collaborate cross-functionally to resolve issues, and deliver exceptional customer service to ensure long-term success.