Top Customer Success & Experience Jobs

Lead end-to-end managed services for healthcare clients using InterSystems platforms, owning onboarding through renewal. Build executive relationships, ensure SLA-driven service delivery, regulatory compliance (HIPAA), financial performance, incident and risk management, coordinate cross-functional teams, and drive optimization, expansion, and product feedback to improve clinical and interoperability outcomes.

The Developer Support Engineer provides technical support for the InterSystems IRIS Data Platform by resolving customer inquiries, collaborating with teams, and troubleshooting issues while building long-term trust with clients.

The Service Manager oversees service delivery for TrakCare and IntelliCare, ensuring customer satisfaction and SLA compliance while managing escalations and coordinating with internal teams for service improvements.

Implement and configure InterSystems TrakCare at customer sites, analyze clinical processes, run workshops and training, create validation and solution documents, support go-live, and hand over to support while minimizing custom work.

Serve as the VA account's trusted technical advisor to drive adoption and expansion of InterSystems technologies. Lead architecture recommendations, PoCs, training, implementation oversight, solution proposals, and cross-team coordination to ensure successful deployments and long-term value within VA programs.

The Regional Support Manager leads and develops the Support function, ensuring high-performance customer service and strategic direction in the Middle East, while managing incidents and service delivery effectively.

The Engagement Manager leads managed services for healthcare clients using InterSystems technologies, ensuring successful service delivery and client experience, managing relationships with executives, and overseeing operational performance.

The Technical Specialist develops and supports healthcare applications, performing tasks like data migration, integrations, and reporting while providing customer support and technical training onsite.