Top Customer Success & Experience Jobs

Manage a high-volume portfolio of mid-market SaaS customers, serving as the primary commercial contact. Drive product adoption, customer education, renewals, retention, account growth, and risk mitigation through scalable engagement programs. Monitor account health and usage trends, identify expansion opportunities, coordinate with Sales, Product, Support, and Technical teams, and communicate customer feedback to influence product development.

Manage and grow a portfolio of enterprise financial customers as a strategic advisor. Drive adoption, retention, and expansion through executive QBRs, stakeholder engagement, data-driven insights, and collaboration with Sales, Product, and Engineering to optimize fraud, risk, and identity use cases.

Own technical relationships with integration partners to enable, implement, and optimize Alloy solutions. Design partner-led implementations, create scalable playbooks, identify adoption opportunities, and collaborate with Product and Engineering to improve partner-delivered integrations and time-to-value.

The Client Enablement Lead will oversee client and internal training resources, manage documentation strategy, and enhance the onboarding experience to foster self-sufficiency and knowledge sharing.