Top Customer Success & Experience Jobs

The posting provides no specific responsibilities or qualifications for the Engagement Manager role. It highlights BlackLine’s finance automation technology, inclusive culture, professional development opportunities, equal employment commitment, accommodations, and a hybrid workplace expectation of at least three office days weekly for candidates within commuting distance.

Lead post-sale customer success for BlackLine onboarded customers: drive adoption, prevent churn, execute success and business reviews, coach stakeholders, support account expansion, act as SME across BlackLine solutions, provide product feedback to internal teams, and represent customers at events and presentations.

Lead design, implementation, and integration of advanced BlackLine solutions (especially Matching). Provide expert technical guidance, resolve complex issues, collaborate with customers and internal teams, ensure high customer satisfaction, and mentor junior team members.

Own a portfolio of mid-market customers, deepen consultative relationships, drive expansion and strategic deal cycles, align client roadmaps with business goals, mentor team members, and coordinate cross-functional teams to maximize customer value from BlackLine.

Lead post-sales customer success for large BlackLine customers: drive adoption, prevent churn, perform success planning and reviews, coach stakeholders, support account expansion, and act as trusted advisor across the customer journey.

Lead post-sales customer success for BlackLine onboarded clients, driving adoption, retention, and expansion through success planning, business reviews, coaching, and advocacy. Act as trusted advisor and SME in reconciliations and other complex BlackLine solutions, mentor CSMs, collaborate with sales and product teams, track risk, and represent customers at events and on internal feedback forums.

Lead multiple concurrent implementations of BlackLine accounting software for mid-market clients. Manage project milestones, timelines, budgets, and documentation; gather and translate business requirements; configure software; train clients; resolve application issues; build stakeholder relationships to drive adoption and long-term success.

Lead and manage a Customer Success program and team for BlackLine onboarded customers to drive adoption, prevent churn, enable expansion, and deliver process-optimization solutions. Hire, coach, and supervise CSMs; design success plans, thought leadership, executive engagements, and prescriptive touchpoints; partner with account teams to align strategy and ACV expansion.