Top Customer Success & Experience Jobs

The Senior PS Solutions Consultant sells services related to SaaS accounting software, manages sales processes, estimates implementation efforts, and prepares Statements of Work while guiding customers through the adoption process.

The Customer Adoption Analyst will analyze customer usage data, develop documentation, manage content, and collaborate with internal teams to enhance customer adoption of BlackLine's software solutions.

The Customer Adoption Analyst analyzes customer usage data, creates documentation, manages content, and supports customer engagement to drive product adoption and success.

As a Customer Adoption Analyst, you will analyze customer data, create documentation, manage content for the Customer Success team, and drive customer adoption in a SaaS environment.

As a Mid-Market Account Manager, you will manage a portfolio of mid-market accounts, driving revenue growth via strategic sales and relationship management. You will work closely with Customer Success Managers and use CRM systems to track account health and opportunities.

The Customer Success Manager partners with Lead Account Managers to guide customers in digital transformation using BlackLine's solutions and optimize their financial processes. Responsibilities include process optimization, customer engagement, and providing actionable solutions.

The Technical Implementation Consultant assists clients' technical teams during implementation of BlackLine products, configuring web services and APIs, and ensuring proper use of products.

The Application Support Analyst provides customer support, resolves issues, analyzes data for projects, and documents resolutions. Requires 2+ years in customer support, particularly in financial applications.

The Senior Incident Management Analyst leads major incident responses, improves incident frameworks, performs root cause analyses, and collaborates across teams for effective incident management.

The Account Manager will build relationships with enterprise clients, guide their growth using BlackLine's platform, and ensure client satisfaction through collaboration with internal teams.