Top Customer Success & Experience Jobs

Leads the Client Success function for high-volume shipper accounts, managing team leads and operations staff. Responsibilities include hiring, onboarding, coaching, performance management, career development, forecasting, team goal-setting, load board oversight, shipment tracking, pricing, invoicing support, DSO management, and customer onboarding process execution.

The Carrier Support Specialist will track shipments, communicate with carriers and drivers, resolve issues, and ensure customer satisfaction in a fast-paced environment.

Manage daily operations for client accounts: build and schedule loads, obtain appointments, track shipments, communicate updates with carriers and customers, and close out loads while prioritizing accuracy and timeliness.

Handle communication with carriers and internal teams to track shipments, ensure timely updates, and manage appointments while providing customer support.

As a Client Success Associate, you will manage load operations, track shipments, communicate with clients, and develop skills in operational excellence.

The Client Success Associate manages daily operations of client accounts, focusing on load building, shipment tracking, and client communication to ensure operational excellence.

Manage daily load board operations for client accounts: build and schedule loads, obtain appointments, track shipments, communicate proactively with carriers and customers, close out loads, and collaborate with internal teams to resolve issues and maximize freight profitability.

Lead Arrive Fresh Client Success operations for produce and floral logistics, build SOPs, manage client implementations, drive ArriveNow adoption, mentor a team, ensure regulatory compliance (FSMA, STF, PACA), and partner cross-functionally to meet volume, margin, and revenue targets.

As a Carrier Account Representative, you'll build and maintain relationships with carrier partners, manage KPIs, and focus on customer service while developing within a collaborative team.