Manage a portfolio of SMB SaaS customers, driving platform adoption, enablement, engagement, retention, renewals, and expansion. Serve as a product expert, host webinars, assess account health and risk, coordinate strategic support escalations, respond to inquiries, and track customer data in Gainsight and Salesforce. Collaborate with Customer Success, Support, Sales, Marketing, Product, and Development teams. This hybrid Mexico City individual contributor role requires bilingual English and Spanish communication.