Provide functional and technical SaaS product support through Jira Service Desk, investigating issues with Datadog and Postman, coordinating bug qualification and patch releases, and resolving requests end to end. The role also involves documentation improvements, on-call support, feature and bug-fix testing, and collaboration with global product and support teams to improve customer experience.

Manage a portfolio of strategic B2B SaaS accounts to drive adoption, retention, and growth. Build C-level relationships, create customized success plans, mitigate risk, run workshops, and collaborate with implementation teams to deliver measurable customer value and ROI.