Top Customer Success & Experience Jobs

Own technical health and escalation outcomes for strategic B2B accounts. Lead Sev1 and Sev2 incidents, coordinate customer communications and resolution, define escalation and account-health frameworks, maintain technical blueprints, drive platform adoption, and partner with customer success teams on business reviews. Serve as the senior technical escalation point while improving operational consistency across the advisory function.

Own post-sale onboarding, adoption, retention, and value realization for enterprise law firm and corporate accounts. Design tailored change-management playbooks, transformation roadmaps, success plans, and measurable ROI outcomes. Lead stakeholder engagement, training, enablement, and operating cadences while coordinating GTM, Product, Engineering, Marketing, Legal Engineering, and Support teams. Serve as a strategic advisor to senior legal stakeholders, identify expansion opportunities, and translate customer feedback into product and go-to-market improvements.

Own post-sale onboarding, adoption, and long-term value realization for enterprise law firm and corporate accounts. Design client-specific adoption playbooks, change-management programs, transformation roadmaps, success plans, enablement, training, and value reviews. Advise senior legal stakeholders, coordinate cross-functional teams, support commercial expansions, and translate customer feedback into product, marketing, and enablement improvements. Drive measurable adoption, retention, satisfaction, ROI, and enterprise-wide scaled use of Legora.

Supports post-sale onboarding, adoption, change management, training, stakeholder engagement, account health tracking, and value realization for strategic enterprise clients. The role coordinates cross-functional teams, tracks usage and ROI, surfaces risks and expansion opportunities, channels customer feedback, and manages discrete workstreams while developing toward independent account ownership.

Own post-sale onboarding, adoption, and long-term value realization for enterprise law firm and corporate accounts. Design tailored change-management playbooks, transformation roadmaps, adoption plans, and measurable ROI outcomes. Lead stakeholder engagement, training, success planning, value reviews, and scaled adoption initiatives. Coordinate cross-functional teams, support commercial expansion, translate customer feedback into product improvements, and serve as a strategic advisor to senior legal stakeholders.

Own the global post-sale relationship and adoption strategy for a major Big 4 client. Design and execute multi-year change-management and adoption programmes, build transformation roadmaps, drive measurable ROI, coordinate regional and cross-functional teams, develop senior stakeholder relationships, support expansion opportunities, and translate customer feedback into product and enablement improvements. The role is based in London with approximately 25% international travel.

Own onboarding, adoption, and long-term value realization for 15–20 mid-market corporate clients. Design and execute tailored change-management playbooks, manage parallel adoption programs, advise senior legal stakeholders, coordinate cross-functional teams, identify expansion opportunities, and translate customer feedback into product and enablement improvements. The role also develops reusable playbooks and drives measurable outcomes, retention, satisfaction, and ROI in an AI-native legal technology environment.

Manage a portfolio of strategic law firm accounts, acting as a trusted advisor and driving platform adoption, behavior change, retention, satisfaction, and expansion. Work directly with lawyers and senior stakeholders on client sites, lead discovery and enablement initiatives, monitor customer health metrics, identify declining usage, and translate feedback into product insights. Collaborate with Customer Enablement, Product, and Marketing while representing Legora at market and client events.

Support post-sale adoption and long-term value for enterprise legal accounts. Execute client adoption playbooks, run enablement, track outcomes and account health, coordinate cross-functional teams, surface product opportunities, and grow toward owning accounts.

Owns strategic enterprise client relationships post-sale, driving onboarding, global adoption, renewals, and expansion. Leads a small team, negotiates commercial deals, partners cross-functionally (Product, Legal Engineering, Marketing, Engineering), and uses data-driven success planning to maximize retention and revenue for high-value, multinational accounts.