Top Customer Success & Experience Jobs

The Sr. Value Assurance Director safeguards financial and operational customer value, resolving complex escalations, and collaborates with executives to enhance enterprise software impact.

The Executive Success Partner manages strategic customer relationships, drives value realization, and orchestrates account governance to ensure effective engagement and growth for Coupa's key accounts.

As a Technical Support Engineer, you will provide second-level support for Coupa's procurement and spend management platform, resolving customer issues and enhancing satisfaction by closely collaborating with technical teams. You will contribute to knowledge management and maintain up-to-date knowledge of Coupa's offerings.

The Director, Strategic Response and Recovery leads high-stakes customer support for Japanese clients, managing escalations, sentiment analysis, and cross-functional resolution efforts, while enhancing stakeholder relationships and operational goals.

Lead Coupa's post-sales enablement and customer education strategy, owning Coupa University and partner enablement. Build and manage teams across post-sales and partner enablement, modernize learning experiences, commercialize training and certifications, embed into cross-functional planning, ensure release readiness, and tie enablement metrics to retention and revenue outcomes.

Lead the strategy for customer success and growth in Coupa Pay, ensuring customer satisfaction, adoption, and transactional volume while guiding major clients through digital payment transformations.

Lead a portfolio of customers as a trusted advisor to drive measurable value from Coupaʻs BSM platform. Develop mutual success plans, engagement strategies, and executive relationships; collaborate with pre/post-sales and product teams to achieve outcomes, grow retention and expansion, and cultivate customer advocates.

Manage a large portfolio of customers in a shared environment, resolve inbound inquiries via 1:1 engagements, analyze trends to author self-service content, collaborate with internal teams, and use automation and generative AI to drive adoption and efficiency.

Lead adoption and growth of Coupa Pay with enterprise customers by building adoption strategies, driving virtual card and digital payments usage, delivering platform demonstrations and training, measuring success against business goals, and coordinating internal and external partners to ensure rapid go-live and sustained adoption.

Own and orchestrate the end-to-end App Marketplace partner lifecycle: intake/qualification, cross-functional evaluation, commercials, onboarding, GTM launches, partner performance management, events support, and process improvements to scale partner operations.