The Sr. Value Assurance Director safeguards financial and operational customer value, resolving complex escalations, and collaborates with executives to enhance enterprise software impact.

Drive adoption and growth of Coupa Pay solutions (virtual cards, digital payments, working capital/early pay). Own adoption strategy with large enterprise customers, set measurable success goals, analyze Pay opportunities, deliver platform demonstrations and training, build partnerships with customers and partners, and coordinate internal and external teams. Occasional customer travel required.

Own and orchestrate the end-to-end App Marketplace partner lifecycle: intake/qualification, cross-functional evaluation, commercials, onboarding, GTM launches, partner performance management, events support, and process improvements to scale partner operations.