Top Customer Success & Experience Jobs

The Director, Customer Value Management will lead execution of programs that drive value realization and retention, collaborating across teams to enhance customer engagement and satisfaction.

Act as strategic advisor to drive Coupa Pay adoption and configuration across multiple customers. Manage engagements with project management best practices, deliver technical and functional guidance, enable suppliers, produce data-driven insights, collaborate cross-functionally, and support customer success, growth, and long-term value realization.

Lead Americas partner success strategy and team, build executive partner relationships, drive partner activation and commercial readiness, align cross-functional stakeholders, develop partner business plans, and evolve the regional partner model to meet growth goals.

The Sr. Value Assurance Director safeguards financial and operational customer value, resolving complex escalations, and collaborates with executives to enhance enterprise software impact.

As a Technical Support Engineer, you will provide second-level support for Coupa's procurement and spend management platform, resolving customer issues and enhancing satisfaction by closely collaborating with technical teams. You will contribute to knowledge management and maintain up-to-date knowledge of Coupa's offerings.

The Director, Strategic Response and Recovery leads high-stakes customer support for Japanese clients, managing escalations, sentiment analysis, and cross-functional resolution efforts, while enhancing stakeholder relationships and operational goals.

Lead a portfolio of customers as a trusted advisor to drive measurable value from Coupaʻs BSM platform. Develop mutual success plans, engagement strategies, and executive relationships; collaborate with pre/post-sales and product teams to achieve outcomes, grow retention and expansion, and cultivate customer advocates.

Manage a large portfolio of customers in a shared environment, resolve inbound inquiries via 1:1 engagements, analyze trends to author self-service content, collaborate with internal teams, and use automation and generative AI to drive adoption and efficiency.

Lead adoption and growth of Coupa Pay with enterprise customers by building adoption strategies, driving virtual card and digital payments usage, delivering platform demonstrations and training, measuring success against business goals, and coordinating internal and external partners to ensure rapid go-live and sustained adoption.

Own and orchestrate the end-to-end App Marketplace partner lifecycle: intake/qualification, cross-functional evaluation, commercials, onboarding, GTM launches, partner performance management, events support, and process improvements to scale partner operations.