Top Customer Success & Experience Jobs

Own the end-to-end renewal motion: forecast, negotiate, design processes, manage a high-volume book to meet retention and multi-year renewal targets, identify upsell/cross-sell, maintain 90-day forecasts/metrics, collaborate with Sales/Finance/Legal, and inform product and GTM strategy.

Responsible for designing and implementing training programs for Sales and Customer Success teams, improving performance through metrics, and collaborating with departments for training needs.

Deliver tailored live training sessions and workshops for clients on using EliseAI products effectively, while collecting feedback and improving internal programs.

The Customer Education Specialist will manage onboarding processes, deliver training sessions, gather feedback, and enhance client experience with products.

As an AI Operations Specialist, you'll monitor AI system performance, collaborate with teams to resolve issues, drive audits, and improve customer experience through feedback collection.

As an On-Site Calling Specialist, you will conduct sentiment calls, troubleshoot issues, and support the Customer Success team while becoming an expert in the company’s product.

The role involves supporting customer success initiatives, onboarding customers, increasing product adoption, and collaborating with cross-functional teams to enhance customer experience.

The incumbent will manage customer relationships, ensuring satisfaction and guiding users on EliseAI products while addressing technical issues and strategizing with sales for client success.

The Associate Solutions Engineer will support clients by troubleshooting issues, onboarding, and providing top-notch customer service while documenting bugs and communicating effectively.

The Senior Technical Support Analyst will provide Tier 2 support, troubleshoot technical issues, and collaborate with engineering teams while advancing their technical skills in a client-facing role.