The Senior Solutions Architect advises Professional Services teams on complex Edwin AI implementations, including customer discovery, solution design, integrations, estimates, statements of work, deployment oversight, troubleshooting, and technical escalations. The role defines delivery best practices, mentors regional teams, ensures consistent global delivery, collaborates with product and project teams, contributes customer feedback to the product roadmap, and supports professional services package development. Travel of up to 25% is required.

Leads complex Edwin AI implementations for enterprise customers, designing ITSM workflows, observability integrations, event correlation, incident routing, remediation, and operating-model handoffs. Advises on pre-sales feasibility, mentors Solutions Architects, develops reusable delivery patterns, supports regional teams, and partners with Sales, Product, Engineering, Support, Customer Success, and external partners. The role reduces delivery risk, improves time-to-value, and translates implementation insights into product and process improvements.

Lead complex Edwin implementations for enterprise customers, design advanced integrations across observability and ITSM platforms, own architecture for event ingestion, alert correlation, incident/ticket workflows, and mentor delivery teams to reduce risk and accelerate time-to-value.