Top Customer Success & Experience Jobs in Columbus, OH

Owns a B2B SaaS renewal portfolio, maximizing recurring revenue through accurate renewals, forecasting, quoting, repricing, upselling, and cross-selling. Builds customer relationships, explains products and contract terms, meets renewal quotas, maintains Salesforce records, and delivers strong customer service. The role requires autonomy, collaboration, attention to detail, numeracy, communication, and problem-solving skills.

Manage relationships with assigned law firms as their primary contact, providing personalized customer service and coordinating deposition orders, scheduling, issue resolution, and urgent requests. Partner with Account Executives and internal teams, monitor client trends, educate customers on products, and identify improvement opportunities. The role requires careful prioritization, proactive communication, after-hours coverage, and availability during Pacific Time business hours.

Own provider relationships and end-to-end deployment of Cadence’s clinical programs across physician practices and health systems. Drive clinician and patient adoption, monitor engagement metrics, present performance reports, identify expansion opportunities, and resolve workflow issues. Partner with internal Partnerships, Product, and Care Delivery teams to improve services and scale provider programs. This fully remote, field-first role requires frequent national travel, local driving, and onsite meetings with clinical and administrative stakeholders.

Serves as a dedicated technical advisor for enterprise customers using Akamai cloud and edge compute solutions. Develops customer success plans, drives cloud adoption and retention, advises on workload placement, scalability, performance, AI inferencing, and agentic AI strategies, and translates business objectives into cloud solutions. Collaborates with product, engineering, support, and services teams while tracking customer health, retention, NPS, and cloud consumption metrics.

Supports the Account Management team through administrative and transactional work, client support, meeting and renewal preparation, Salesforce data improvement, and reporting. The role manages smaller revenue-generating clients while developing account management expertise and taking on increasing responsibility. Success requires strong organization, proactive communication, attention to detail, comfort with ambiguity, and the ability to learn quickly in a growing remote environment.

Manage end-to-end customer implementations, including scoping needs, configuring solutions, coordinating stakeholders, troubleshooting issues, and driving adoption. Partner with Sales, Customer Success, Product, and Engineering while managing multiple timelines and improving implementation processes. The role requires implementation or onboarding experience, customer-facing stakeholder management, project management skills, and familiarity with Jira, HubSpot, Salesforce, and similar systems.

Leads client-facing implementation, onboarding, workflow optimization, adoption, training, and post-implementation success for eDiscovery Managed Services clients. Builds stakeholder relationships, drives self-sufficiency and value realization, maintains documentation, provides strategic guidance, and partners with project, delivery, sales, and account teams to support retention and growth.

Lead onsite technology deployments for home care agencies across the United States. Responsibilities include device and router setup, user training, product presentations, onboarding management, troubleshooting, relationship building, adoption support, documentation in HubSpot, and cross-functional issue resolution. The role requires frequent travel, strong communication and coaching skills, comfort with non-technical users, and the ability to support older adults, families, caregivers, and agency stakeholders.

Manages operational relationships with assigned insurance distribution partners, overseeing onboarding, business readiness, adoption, issue resolution, governance, and continuous improvement. Connects partners with service and operations teams, coordinates cross-functional support, analyzes performance and feedback, develops readiness plans and business cases, and communicates risks and recommendations to senior stakeholders. The role supports partner retention, growth, field effectiveness, and improved ease of doing business.

Investigate and resolve complex platform, API, webhook, configuration, and integration issues for enterprise merchants. Monitor Datadog dashboards, alerts, and logs; coordinate P1 incidents; create actionable engineering escalations; support customers and internal teams during disruptions; and document resolution patterns in the knowledge base. The role also provides overflow delivery support and requires clear communication, sound escalation judgment, and ownership in a 24/7 SaaS environment.