Top Operations & Support Jobs in Columbus, OH

Provide remote and on-site technical support for Ciena telecommunications products, including on-call coverage. Diagnose complex network issues using debugging tools, lab research, and root cause analysis. Escalate incidents and communicate field concerns across Design, Supply Chain, Quality Assurance, Product Management, Publications, and Training teams. Create and maintain technical documentation, knowledge-base articles, and field service bulletins while contributing to customer issue resolution and knowledge sharing.

Supports Medical Review Officers by obtaining documentation, reviewing and processing drug-testing records, entering and verifying data, and reporting results accurately and promptly. The role handles inbound and outbound customer communications, resolves discrepancies, follows established procedures, protects sensitive information, and maintains compliance with 49 CFR Part 40 and company standards.

Expression-of-interest opportunity for professionals interested in joining Planet Innovation across manufacturing, quality, commercial, and shared services teams. Potential areas include assembly, product and production engineering, procurement, quality, business development, consulting, finance, human resources, IT, facilities, and administration. Responsibilities vary based on the specific role and seniority. The company emphasizes teamwork, innovation, commercial success, and developing products that improve people’s lives.

Owns sales enablement materials, health plan sales support, commercial contracts, events, Salesforce workflows, pipeline tracking, RFP coordination, and LinkedIn content. This cross-functional role manages multiple stakeholders and deadlines while improving commercial processes, supporting growth initiatives, and creating executive-ready presentations and proposals. The position is fully remote and requires strong organization, visual storytelling, CRM experience, and independent execution in a fast-moving healthcare startup.

Provides remote administrative and virtual assistant support, including email and calendar management, scheduling, data entry, documentation, client communication, project follow-up, research, and reporting. May also schedule social media content, respond to inquiries, and monitor engagement metrics. Requires strong organization, communication, technological proficiency, time management, attention to detail, and independent problem-solving skills.

The Founding Executive Director will launch and lead the Foundation’s strategy, fundraising, grantmaking, evaluation, communications, and operations. Responsibilities include supporting board governance, building organizational systems, cultivating philanthropic partnerships, overseeing grant programs, tracking portfolio performance, producing impact reports, and representing the Foundation externally. The role requires nonprofit leadership, fundraising expertise, knowledge of early childhood systems, and the ability to build processes in an ambiguous, mission-driven environment.

Manage end-to-end product operations, coordinating product, engineering, and operations teams to ensure efficient feature and solution delivery. Track and optimize performance metrics, resolve operational roadblocks, manage product-update communications, and use data-driven insights to improve processes and support product success. The role requires strong analytical, communication, organizational, and continuous-improvement skills in a fast-paced, ambiguous environment.

Own end-to-end IT support and administration across identity, collaboration, AI, endpoint, and email platforms. Build AI-assisted triage, self-service, and agentic workflows; manage Claude Enterprise and MCP connectors; administer Jamf and Intune fleets; support onboarding and offboarding automation; oversee access reviews, MFA, phishing reports, and basic incident triage. The role requires strong judgment about automation versus human support, cross-functional ownership, and clear, personal communication.

Collects and analyzes domain context, requirements, business rules, and workflows from stakeholders. Produces validated documentation, identifies gaps and ambiguities, coordinates with developers and QA, tracks changes, facilitates working sessions, and ensures requirements remain accurate and actionable throughout software delivery. The role supports Agile/Scrum government engagements and requires compliance with Public Trust and government information-handling requirements.

Support customer operations across data feeds, SFTP setup, eligibility workflows, UAT, QA, customer configuration, and lifecycle changes. Investigate data discrepancies, document audit-ready records, coordinate with cross-functional teams, manage multiple priorities, escalate risks, and identify process improvements. The role offers growth toward independently managing smaller operational initiatives involving healthcare data and technical execution.