Top Customer Success Jobs

The Principal Specialist in Quality Assurance is responsible for client-related quality activities, communication, compliance, and support for various departments. The role involves reviewing documents, managing data, and conducting investigations while ensuring quality service and adherence to regulatory standards.

The Consumer Support Specialist 1 is responsible for resolving dealer and customer issues through communication via phone and online systems. Key tasks include managing inquiries regarding pricing and services, maintaining quality assurance scores, documenting activities in CRM, and processing consumer privacy requests, all while ensuring excellent customer service.

The Human Capital Specialist Classification role involves administering position classification principles and conducting job analyses to ensure compliance with regulations. Responsibilities include evaluating position descriptions, maintaining competitive levels, leading classification training, and providing classification support to management. The specialist must also consult with various branches to ensure adherence to classification standards and assist in workforce restructuring activities.

The Technical Customer Success Manager at DigitalOcean will act as a strategic partner to business customers, providing technical consultation, architecture design, and driving customer engagement and growth. Responsibilities include conducting workshops, assessing customer needs, optimizing cloud investments, and liaising with internal teams to ensure customer needs are met.

As a Technical Support Agent, you will manage inbound emails and chats to diagnose technical issues for merchants, collaborate with technical and engineering teams for escalations, perform quality assurance, and assist with documentation tasks.

The IVR Audio and Localization Specialist will manage multilingual audio IVR prompts, ensuring quality through QA and editing. Responsibilities include managing vendor relationships, gathering customer requirements, and assisting with dialogue design and localization.

The Quality Specialist ensures effective implementation and maintenance of Lightship's quality management system. Responsibilities include managing eDMS and QMS, supporting training needs, preparing for audits, and contributing to quality-related processes and documentation while collaborating cross-functionally. The role requires strong communication skills and knowledge of ICH/GCP regulations.