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Top Customer Success & Experience Jobs in Cleveland, OH
Insurance • Financial Services
As a Customer Retention Representative, you will engage with policyholders, address cancellation concerns, provide retention solutions, and maintain accurate records.
Top Skills:
ExcelMicrosoft Office Including WordOutlook
Artificial Intelligence • Consumer Web • Digital Media • Information Technology • Social Impact • Software
As a Customer Support Specialist, you'll prioritize customer issues, advise on solutions, troubleshoot various platforms, and collaborate with a global team to enhance user experience.
Top Skills:
NotionSlackZendesk
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
The Claim Reviewer handles customer inquiries regarding claims, ensuring accurate processing and timely resolutions to enhance customer experience at MetLife.
Top Skills:
Fegli Claims SystemPc Knowledge
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Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
The Salesforce Administrator will manage Salesforce configurations, support user inquiries, ensure data integrity, and collaborate on solution designs to enhance the platform's user experience.
Top Skills:
Flow BuilderSalesforceSalesforce Cpq
Fintech • Software
The Customer Enablement Program Lead will coordinate customer education and enablement initiatives, support cross-functional teams, and improve operational effectiveness.
Top Skills:
LmsProject Management Tools
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Fintech • Healthtech • HR Tech • Information Technology • Other • Financial Services • Telehealth
The Care Manager will guide families through challenges post-loss, providing support via various channels, documenting processes, and enhancing user experience.
Top Skills:
Google SuiteSlackZendesk
Healthtech • Software
The Strategic Accounts Manager will manage client communications, support cross-functional initiatives, analyze data for insights, and enhance client experience. The role requires strong relationship management and problem-solving skills, focusing on operational improvement and client satisfaction.
Top Skills:
ConfluenceGoogle SuiteJIRA
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software • Big Data Analytics • Automation
The Account Manager will manage existing SaaS customer relationships, drive product adoption, renewals, and identify expansion opportunities, ensuring customer satisfaction and revenue growth.
Top Skills:
GainsightLookerSalesforceTableau
Artificial Intelligence • Machine Learning • Natural Language Processing • Software • Conversational AI
As a Customer Success Engineer, you'll drive adoption and satisfaction for enterprise customers using Deepgram's voice AI technology, fostering strong relationships and aligning technical solutions with business objectives.
Top Skills:
AIAPIsMachine LearningSpeech-To-TextText-To-Speech
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Cybersecurity • Data Privacy
Lead a team of Sales Engineers, provide technical direction, manage recruiting and hiring, and drive sales strategies to achieve revenue goals.
Top Skills:
AWSAzureBackup And Disaster RecoveryCloud Data ManagementCloud InfrastructureData AnalyticsGCP
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