Top Social Impact Customer Success & Experience Jobs in Cleveland, OH

The Integrative Group Facilitator leads virtual group therapy sessions, implementing creative and contemplative techniques to support clients with mental health challenges. They work flexibly and collaboratively with clients of all ages, focusing on integrating various therapeutic modalities to enhance healing.

The Customer Service Representative will assist YMCA members through inquiries, program information, membership registrations, and resolving concerns, providing excellent support.

Join the Specialisterne Talent Community for neurodivergent job seekers, offering resources like skill-building and workshops for employment search support.

Serve as the technical point of contact for enterprise HR customers: manage API integrations, data ingestion (HRIS), SQL validation, log and error diagnosis, and drive full lifecycle account outcomes including renewals, expansions, adoption, and product feedback to inform roadmap prioritization.

The Major Gifts Officer will lead major gift fundraising activities, identify donor prospects, and develop strategies for cultivating relationships and managing donor contributions.

Lead client-facing operations for assigned accounts: manage high-volume client communications, onboarding, portal demos, logistics coordination, operations liaison, data review and settlement reconciliation, generate quotes and strategic reports, run operational calls and QBRs, identify upsell opportunities, and ensure retention through proactive problem-solving and follow-through.

The Major Gifts Officer builds relationships with major donors, manages fundraising activities, and engages in donor stewardship to support SIL's mission.

Own a portfolio of program clients, driving onboarding, activation, engagement, adoption, retention, and renewals. Provide 1:1 strategic advising, develop data-driven success plans, deliver webinars, advocate nonprofit needs internally, and partner with Product, Marketing, and Sales to improve outcomes.

Lead technical onboarding and deployment for school districts, managing implementations of web-filtering and safety tools, configuring Google and Microsoft environments, deploying agents/extensions and MDMs, coordinating project milestones, training users, and ensuring services are enabled and monitored within 60 days.

As a Sales and Business Development Intern, you will gain hands-on experience with outreach efforts, sales strategies, and employer engagement while supporting veterans' transition to civilian careers.