Top Social Impact Customer Success & Experience Jobs in Cleveland, OH

Own the entire post-sale client lifecycle: onboard customers, review AI-generated compliance documents, deliver updates from regulatory monitoring, run upsell campaigns, retain and expand accounts, and feed product feedback to the founder. Build processes and define client success at an early-stage SaaS startup.

Manage partner success from onboarding through renewal, serving as the primary consultant and support contact. Lead training, improve platform adoption, monitor performance metrics, troubleshoot issues, mitigate churn, and identify expansion opportunities. Collaborate with business development and internal leadership, develop partner marketing and engagement plans, and provide data-informed recommendations to maximize technology utilization and community impact.

Leads Strategic and Growth Customer Success teams serving post-acute and outpatient facilities. Responsibilities include improving retention, reducing churn, driving expansion, developing account strategies and playbooks, coaching CSMs, forecasting capacity, analyzing customer health and market data, managing escalations, and representing customer insights to Product and executive leadership. The role is fully remote with occasional local and overnight travel.

Guide public-sector customers through the SaaS customer journey, including onboarding, implementation, support, adoption, and expansion. Use analytics and benchmarks to recommend improvements, promote best practices, advocate for customer needs, identify sales opportunities, and contribute to customer-success practices and speaking events. The role requires strong relationship-building, organization, process improvement, and civic technology knowledge, with travel up to 20%.

The Customer Success Manager will oversee implementations, manage customer relationships, ensure project timelines, and maintain documentation, while supporting healthcare customer launches and addressing risks.

Manage relationships with assigned retirement-plan sponsors, serving as their primary contact for customer service, issue resolution, plan design, compliance support, reporting, annual testing, Form 5500 filing, and IRS or DOL audits. Partner cross-functionally with implementation, sales, support, marketing, and product teams. Maintain expertise in ERISA requirements and retirement-plan legislation while proactively addressing customer needs.

Manage a portfolio of churches through ongoing virtual communication, support, training, and engagement initiatives. Monitor participation, response activity, unmet requests, and network health metrics while helping churches improve sustainable involvement. Serve as the primary contact, resolve customer issues, coordinate technical support, maintain CRM records, support onboarding transitions, and collaborate with internal teams to improve processes, engagement, and outcomes for children and families in crisis.

Leads Blackbaud’s global renewals and retention strategy across a large multi-product customer base. The role transforms renewal operations, customer engagement, team structures, processes, and systems while owning gross retention, net revenue retention, renewal rates, churn reduction, expansion, and recurring revenue performance. Responsibilities include applying AI and data science, developing segmentation and predictive risk models, managing complex enterprise renewals, shaping packaging and pricing, leading organizational change, and aligning Product, Finance, Legal, Sales, and Customer Success.

Manage a portfolio of churches by providing ongoing virtual communication, support, training, and engagement guidance. Monitor participation, requests, response activity, and network health metrics to improve church involvement and retention. Resolve customer issues, coordinate technical support, maintain accurate CRM records, support onboarding transitions, and collaborate with internal teams to strengthen network outcomes and improve engagement processes.

Manage a portfolio of campaign and service-level partners using Murmuration’s Organizer platform and related tools. Responsibilities include onboarding, ongoing adoption, troubleshooting, support coordination, partner meetings, training, documentation, feedback collection, and cross-functional project leadership. The role helps partners use data and analytics effectively, execute campaigns, resolve issues, and maximize the value of Murmuration’s products and services.