Top Tech Jobs & Startup Jobs in Cleveland, OH

Lead and develop a Customer Success team to drive satisfaction, retention, and growth. Define KPIs, standardize processes, collaborate cross-functionally, mentor staff, manage strategic customer relationships, and scale CS operations leveraging CS platforms and metrics.

Build and maintain CI/CD pipelines, self-service tooling, and IaC for cloud infrastructure. Deploy and operate containerized workloads, implement observability and secure pipelines, participate in incident response, and collaborate with engineering teams to improve reliability and developer velocity.

Support Deal Hub for design, analysis, and project management of $1M+ commercial deals for top health systems. Manage workstreams, coordinate cross-functional inputs, build pricing and ROI analyses, prepare leadership-ready materials, and drive process and enablement improvements to increase win rates and commercial execution.

Own the full product lifecycle for an AI-first mining platform: gather customer insights onsite, prototype in-field, define and prioritize roadmap, work closely with engineering and sales, shape standards with government partners, and scale product management processes to deliver enterprise and industrial safety/optimization features.

Sell Fleetio SaaS to small and medium businesses via inbound and outbound outreach. Conduct consultative web demos, qualify prospects, generate pipeline, negotiate pricing, and close deals while driving ARR growth and collaborating with cross-functional teams.

Provide technical support for federal and state R&D tax credit studies and accounting method analyses. Gather and analyze client financial and operational data, document calculations and workpapers, perform tax research, assist with Form 3115 and cost segregation, support IRS examinations, and communicate with clients while collaborating with Managers and Partners on consulting engagements.

Lead editorial strategy and quality for SEO-driven marketing content. Review briefs and SEO strategies, edit drafts for persona, CTA, and search intent alignment, run final QA, surface ranking opportunities from SERPs, create editorial standards, and coach writers with actionable feedback. Start as contract with potential full-time conversion.

Coordinate planning, logistics, promotion, and on-site support for regional events, tradeshows, and conferences. Manage memberships and vendor relationships, develop event content and collateral, maintain event calendar and marketing assets, track performance metrics and lead follow-up, and support cross-team marketing campaigns and reporting.

Own a single area of the FlowFuse product end-to-end: discovery, roadmap, backlog prioritization, writing precise technical GitHub issues, running refinements with an engineering squad, and shipping customer-focused work. Collaborate with sales, marketing, and engineering; apply domain knowledge (industrial/IIoT a plus) and AI tools to move work forward in a fast-moving startup.

Handle automobile liability and physical damage claims for Michigan: investigate, evaluate coverage and liability, prepare estimates, negotiate settlements, authorize payments, identify subrogation, refer to specialty units, document files in claims system, and manage repair/total-loss processes. Role requires compliance with Michigan insurance law and occasional travel or inspections.