Top Tech Jobs & Startup Jobs in Cleveland, OH

Leads LillyDirect’s LATAM consumer product portfolio, defining product strategy, roadmaps, requirements, and customer experience improvements across web, mobile, messaging, chat, email, and phone channels. Partners with engineering, design, operations, vendors, pharmacy chains, distributors, and payment providers to deliver scalable e-commerce solutions. Oversees LATAM-specific identity, eligibility, payment, privacy, and digital health considerations while driving consumer satisfaction, loyalty, and business KPIs.

Leads product strategy, roadmaps, development, and execution for LillyDirect’s EMEA consumer digital product portfolio. Drives customer experience, business KPIs, and loyalty across e-commerce and direct-to-consumer healthcare products. Partners with engineering, design, operations, vendors, and healthcare stakeholders to deliver scalable web and mobile experiences. Ensures compliance with health-data privacy, pharmacy, prescribing, and national healthcare regulations while championing consumer research, accessibility, and frictionless journeys.

Owns the retrospective prior authorization product portfolio, including vision, strategy, customer discovery, roadmap, prioritization, feature definition, release planning, and product outcomes. Partners with technical, strategy, marketing, analytics, design, and delivery teams to guide development and go-to-market activities. Acts as a subject-matter expert, supports product excellence, mentors team members, and applies AI-assisted product management practices.

Leads AMPP’s global education portfolio, including strategy, product roadmaps, course development, learning technologies, instructor development, accreditation, budgets, and vendor relationships. Partners with certification leadership to align training with credential requirements, oversees education quality and delivery, and conducts market and learning needs assessments. Manages cross-functional collaboration, staff hiring and development, governance relationships, and revenue-focused portfolio growth. Travel is expected at less than 25%.

Designs detailed audiovisual systems, including signal flows, schematics, rack layouts, networked AV solutions, technical drawings, and bills of materials. Collaborates with sales, project managers, architects, clients, and engineering teams to validate designs, conduct quality reviews, support installation and commissioning, troubleshoot issues, and ensure solutions meet project requirements, standards, budgets, and client expectations.

Lead strategic business development for Life360 by identifying high-value technology and consumer partners, opening executive relationships, negotiating distribution partnerships, and driving launches and post-launch growth. The role owns partner strategy, coordinates cross-functional teams, and targets three signed and two launched partnerships in the first year. Candidates should have approximately 15 years of technology business development or strategic partnerships experience, executive relationships, complex deal experience, and AI-enabled workflow expertise.

Senior Analyst supporting an eCommerce platform unification project across WWT and Softchoice. Responsibilities include gathering and translating business requirements, defining user stories and acceptance criteria, documenting processes and data requirements, managing backlogs, coordinating delivery, and partnering with product and engineering teams. The role also leads functional testing, regression testing, UAT, defect resolution, release validation, stakeholder communication, ongoing support, analytics dashboard development, and broader customer journey requirements.

Designs, develops, tests, deploys, and supports UiPath automation workflows, bots, and reusable components. Responsibilities include analyzing business processes, gathering requirements, creating process and solution design documents, configuring Orchestrator, troubleshooting production issues, monitoring performance, maintaining documentation, and supporting compliance, deployments, and continuous improvement.

Drafts, reviews, and negotiates complex data, content, licensing, distribution, vendor, and supplier agreements. Advises internal teams on intellectual property, data and content rights, AI and machine learning use cases, privacy, regulatory compliance, and commercial disputes. Partners with Content, Sales, Marketing, Finance, and Product teams; develops policies, playbooks, and project plans; monitors evolving AI and data regulations; and provides broader corporate legal support.

Develops and supports enterprise EDI integrations by creating and troubleshooting maps, configuring IBM Sterling B2B Integrator, onboarding trading partners, monitoring transactions, coordinating testing and deployments, and resolving production issues. The role integrates EDI with Infor M3 ERP and other systems using APIs, web services, databases, and secure communication protocols. It also documents technical processes, performs root cause analysis, and supports production .NET, IIS, SQL Server, and integration environments.

Supervise Tier 1 and Tier 2 customer support teams through coaching, scheduling, queue oversight, escalation handling, QA reviews, and performance management. Monitor SLAs, CSAT, response and resolution times, ticket backlogs, and staffing coverage. Drive process improvements, maintain support documentation, and collaborate with Product, Engineering, and Operations to communicate frontline insights and product updates.