Top Tech Jobs & Startup Jobs in Cleveland, OH

As a Principal Engineer, you'll lead large projects, design architecture, debug production issues, and mentor staff while shaping future-proof interfaces.

Manage and grow a portfolio of contractor and end-user accounts through outbound sales, reactivating inactive customers, onboarding new accounts, delivering pricing and orders, and meeting sales targets using CRM, ERP, and eCommerce systems.

Improve and operationalize detection workflows by designing, testing, and optimizing sourcing queries, collection methods, enrichment logic, and alerts. Partner with Product and Engineering to relay customer feedback and threat trends, analyze recurring alert patterns to inform scalable improvements, and support onboarding and ongoing detection implementations for select customers.

Lead portfolio risk and opportunity analysis, develop standardized retention and recapture playbooks, and create a subscription Value-Added-Services offering. Partner with Product, Data Engineering, Sales, and Customer Success to monetize retention expertise and drive client outcomes.

Serve as primary contact for accounts and sales to resolve customer inquiries and escalations, manage ordering and sample issues, communicate delays, ensure timely test reporting, maintain PHI/privacy compliance, and support special projects while documenting interactions.

The Implementation Program Manager will oversee and deliver complex software implementations, manage project quality and risks, and communicate with executive stakeholders to ensure alignment with business goals.

Claim and manage luxury travel inquiries across the Caribbean and Mexico through the UJV platform. Provide pre-sale guidance, coordinate concierge services and post-booking changes, perform quality checks, maintain CRM records, and build advisor relationships by delivering accurate, responsive, and personalized service.

Provide advanced technical support for Skydio UAS systems and private Cloud deployments: diagnose flight communication and data flow issues, troubleshoot networks (WiFi/cellular/ethernet), manage REST/API integrations, escalate and resolve integrations, and assist customers and internal teams to optimize operational reliability and privacy.

Lead monthly US GAAP financial reporting, prepare annual financial statements and workpapers, perform accounting research and contract reviews, support audits and tax, drive process improvements, manage G/L and financial systems, and participate in ad-hoc finance projects.

Lead delivery of a multi-project program, coordinate cross-functional teams, manage budget, timeline, and KPIs, identify and mitigate risks, serve as primary client contact and account manager, drive continuous improvement, and support program growth and proposal development.