Top Customer Success Jobs in Chicago, IL
The Client Director is responsible for managing renewals and upsells within assigned accounts, overseeing executive relationships, leading virtual teams, and developing strategic solutions to enhance client experiences. The role focuses on relationship management with a goal to achieve financial targets and create exceptional customer service.
The Lead Policy & Procedure Specialist is responsible for supporting risk management by developing system documentation for the RCSA module, conducting user system testing, and ensuring policy and procedure standardization. The role includes leading business system requirements efforts and managing risk-related issues.
The Lead Policy & Procedure Specialist will manage and improve risk protocol in Third Party Risk Management (TPRM) by developing system documentation, overseeing user testing, and ensuring quality control of policies and procedures. Responsibilities include handling risk issues, defining business system requirements, and standardizing processes for efficiency.
Manage the Issues Management Lifecycle process, identify trends, minimize future impact from issues, and improve reporting. Collaborate with various teams to resolve issues, maintain documentation quality, and propose process improvements.
This role manages and supports the Salesforce.com ecosystem at Chamberlain Group, collaborating with various stakeholders to define and execute the Salesforce strategy. Responsibilities include leading projects, maintaining system configurations, supporting teams of Salesforce admins and developers, and ensuring successful deployments while staying aligned with industry trends.
The Vice President of Quality and Customer Satisfaction will lead the development and execution of a comprehensive Quality and Customer Satisfaction strategy, oversee quality initiatives across all aspects of the product lifecycle, drive a customer-centric culture, and maintain performance metrics to enhance customer experience and product quality.
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The Vice President of Client Onboarding will manage the onboarding experience for JP Morgan Chase clients, leading project teams to implement treasury products and services. Responsibilities include client interaction, managing expectations, documentation, and ensuring client satisfaction. Strong relationship management and risk awareness are key.
The Client Service Associate role involves managing client relationships within the Commercial Bank, resolving issues regarding treasury and cash management products, and collaborating with internal teams. Responsibilities include leading client portfolios, conducting relationship reviews, providing service improvements, and utilizing digital tools to enhance client satisfaction.
The Trade Show Manager at Life Fitness is responsible for strategic planning and execution of trade show events, managing logistics, vendor relationships, and lead data in SFDC, while ensuring adherence to company standards. The role involves 30% travel within the US and demands strong organizational and communication skills.
As an IT Support Analyst at GoHealth, you will enhance customer support processes by promptly addressing IT support tickets and calls. Your role will involve resolving software, hardware, and system issues while collaborating with various teams to implement improvements. Your aim will be to improve the support experience and reduce resolution times.
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The Client Success Manager will manage client relationships, develop strategic plans to meet client goals, monitor campaign performances, facilitate client onboarding, resolve issues, and collaborate with sales for upselling opportunities. This role demands strong analytical and communication skills, alongside experience in digital media.
The Client Onboarding Manager will lead a team of Onboarding Specialists for effective implementations of the ALIS platform. Responsibilities include managing project timelines and resources, ensuring client satisfaction, customizing solutions based on client needs, developing training programs, and continuously improving processes based on feedback and data analysis.
The Implementation Specialist at IMO Health will lead the onboarding and integration of health IT products, ensuring customer satisfaction and providing training throughout the implementation process. Responsibilities include managing client relationships, coordinating project timelines, and delivering tailored support to enhance user experience and operational efficiency.
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As a Customer Success Manager II at Braze, you will manage client relationships, focusing on renewals, retention, and feature adoption to help customers realize the value of their investment in Braze. You will provide strategic guidance, analyze product usage, advocate for customers, and coordinate with various teams to ensure seamless support.
Top Companies in Chicago, IL Hiring Customer Success Roles
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