Top Customer Success & Experience Jobs in Charlotte, NC

The AI Success Manager will drive successful AI deployments, manage customer engagements, and ensure efficient project delivery while collaborating across teams for desired outcomes.

The Senior Client Success Manager will manage post-sales relationships with enterprise clients, ensuring customer satisfaction, retention, and identifying expansion opportunities. Responsibilities include driving client success, optimizing business processes, and managing service delivery across teams.

Own strategic enterprise customer relationships, drive platform adoption, improve retention, identify expansion opportunities, and coordinate cross-functional responses to customer needs and escalations. The role manages customer health, executive communication, business reviews, workflow optimization, renewals, and advocacy while translating customer feedback into actionable product improvements. Success is measured through retention, expansion, adoption, and customer outcomes.

Travel 85–95% to customer properties nationwide and internationally to implement hospitality software. Configure systems, barcode and map hotel equipment, train staff, troubleshoot technical issues, manage implementation timelines and documentation, and coordinate handoffs with sales and customer success teams. The role is fully remote when not traveling, requires proximity to a major international airport, physical mobility throughout hotel properties, strong communication, adaptability, and technical aptitude.

Own customer success across onboarding, training, support, adoption, renewals, retention, advocacy, and expansion. The role defines and optimizes the customer lifecycle, tracks success metrics, advises customers on sales strategies, delivers webinars, creates content, and collaborates cross-functionally with Marketing, Product, Sales, Finance, and leadership to drive recurring revenue and customer value.

Manage and grow client relationships for lead-generation campaigns; coordinate cross-functional teams, monitor project timelines and KPIs, produce client updates and forecasts, troubleshoot processes, and drive operational improvements to support business growth.

Manage named enterprise accounts to drive adoption, retention, and expansion of Multiplier's global hiring platform. Build trusted relationships, monitor product usage, identify growth opportunities, coordinate cross-functional teams, and relay customer feedback to shape product roadmap.

Own named enterprise accounts after proof of concept, driving adoption, onboarding, workflow expansion, account health, executive reviews, references, renewals, and growth. Configure AI workflows, identify new use cases, cultivate champions, troubleshoot customer issues, and communicate adoption patterns and product gaps to internal teams. Partner with global client executives to convert realized customer value into expansion and referenceable partnerships.

Own strategic enterprise health system accounts, driving retention, expansion, and long-term partnerships. Advise revenue cycle executives, guide clients through No Surprises Act and IDR workflows, lead account planning and QBRs, resolve complex issues, and translate account analytics into recommendations. Build scalable client success playbooks and frameworks, synthesize client feedback for internal teams, and influence Product, Engineering, Operations, and Sales without direct reports.

Own enterprise customer relationships and the day-to-day success of AI engineering deployments. Partner with customers and field deployment engineers to resolve issues, prioritize work, capture use cases, shape product roadmaps, and drive account expansion. The role requires technical and commercial fluency, direct experience with enterprise AI deployments, and substantial customer-site travel.