Top Fintech Operations & Support Jobs in Charlotte, NC

Manage end-to-end collateral lifecycle for derivatives, repos, FX and TBA Agency MBS: process daily margin calls (~900/day), reconcile trade positions, perform trade decompositions, respond to collateral demands, resolve discrepancies with internal teams, produce ad-hoc reports, support system enhancements and UAT, and cross-train staff to ensure timely execution and risk mitigation.

Support interest rate derivatives middle office: validate trades, produce daily P&L, analyze risk and breaks across swaps, futures, options, structured products, and fixed income. Improve processes, perform system testing, collaborate with trading, sales, technology, compliance, and risk, and respond to internal/external inquiries.

Lead the strategic execution of business operations across teams, ensuring alignment with organizational goals and optimizing processes for efficiency.

Lead quality control and assurance for Compliance Operations, perform AML process reviews (KYC, transaction monitoring, screening), drive process improvements, partner with stakeholders and vendors, deliver quality reporting and scale the quality program.

The Process Manager will manage process improvements, support applications, collaborate with teams, and provide data insights for decision-making.

Lead and develop a Platform Enablement team that bridges client-facing organizations and Engineering. Oversee escalation governance, triage efficiency, documentation strategy, telemetry-driven advocacy, process automation, and GenAI adoption to reduce MTTR and systemic platform friction. Serve as cross-functional translator for stakeholders and drive data-backed improvements to product and infrastructure.

The AVP, Innovation & Support Manager oversees projects in Residential Lending, ensuring compliance and operational efficiency while managing the Support team.

Provide phone and digital customer support for insurance policy, coverage, billing, and service inquiries. Use AI-guided tools and CRM systems to resolve complex issues, validate call summaries, document interactions, escalate as needed, and contribute to process improvements. Participate in paid training and ongoing development.

The GTM Strategy Analyst will design and maintain systems to enhance the GTM engine, work with revenue teams, and improve processes through automation.

The Payroll Manager oversees U.S. and Canadian payroll operations, ensuring accuracy and compliance. They handle payroll processing, tax scenarios, and internal audits while driving process improvements.

Manage homeowner application pipeline from intake to underwriting handoff: collect docs, order and track third-party reports, review for completeness, compile application packages, and coordinate with Sales and Signing/Funding teams to close investments.

Provide best-in-class travel support across chat, call, and email; manage hotel, flight, car and rail bookings; maintain supplier and system knowledge; resolve issues within SLA; advise on fares, ticketing, and compliance; provide feedback to product teams and meet performance metrics.