Top Customer Support Jobs in Charlotte, NC

Provide end-user EHR support for clinical users: triage and resolve cases, escalate when needed, maintain CRM records and knowledge articles, build client relationships, work shifts between 8am–8pm, and contribute to process and tool improvements.

Provide frontline support to veterinarians, hospitals, and technicians via email, LiveChat, and phone. Troubleshoot first-line issues, escalate when needed, document tickets in HubSpot, coordinate with Finance/BD/Data for reconciliations, and work rotating early/late shifts and weekend coverage.

Handle high-volume inbound/outbound billing calls, research and resolve billing disputes and correspondence, process adjustments/refunds with collection coordinators, navigate Quest billing systems and web tools, follow SOPs/HIPAA compliance, meet production and quality standards, and support internal customers for timely billing resolutions.

Answer incoming benefit-related calls from State of Texas employees and retirees; explain eligibility, coverage, and enrollment; troubleshoot issues and coordinate with vendors; document interactions; conduct trainings; maintain confidentiality; suggest process improvements to enhance service.

First-line support for PushPress clients via Intercom: respond to chats, triage and resolve or escalate issues, manage queue health and SLAs, follow up on pending conversations, validate support content, identify trends, and collaborate with L1/L2 teammates while staying current on product changes.

Provide first-line customer and product support for AlphaSense’s platform via email, chat, and calls. Troubleshoot, triage, and escalate issues; drive documentation and training; partner with Product, Engineering, and SRE on incidents and feature feedback; own knowledge base updates and beta feature testing.

Manage inbound support via chat and email to convert free users to paid subscribers, handle billing/refund/retention cases, collect user feedback, track KPIs, and share insights with product to improve activation and retention.

Book domestic and international travel (air, hotel, ground, rail, limos) for corporate clients using Apollo and Amadeus. Support multiple accounts, ensure client travel policy compliance, provide first-level customer and technical support, follow company procedures and productivity standards, attend trainings/meetings, and maintain cooperative relationships with colleagues.

Provide consultative financial counseling to learners on federal student aid, FAFSA, military and employer benefits, payment plans, and billing. Engage via high-volume inbound/outbound calls, chat, email, and SMS; document interactions in CRM; collaborate with Admissions, Financial Aid, and Success Coaches to resolve balances and support enrollment and retention.

Use AI and Zendesk analytics to identify support trends and root causes, coordinate with Product/Engineering, monitor reviews, manage international partner communications, and maintain troubleshooting guides and help content to improve customer experience and operational processes.