Top Operations & Support Jobs in Charlotte, NC

Coordinates commercial enablement, sales training, onboarding, workshops, and national events. Manages meeting logistics, executive support, department communications, purchase orders, invoices, expenses, vendor licenses, and software access. Produces KPI reports and survey analyses for VP stakeholders, while supporting training content, presentations, and instructional videos using Canva and video editing tools. Requires strong organization, reporting, communication, financial administration, and cross-functional coordination skills.

The Revenue Operations Associate manages and improves revenue processes across Sales, Account Management, Support, Finance, Marketing, and partner operations. Responsibilities include administering Salesforce and Outreach, building automations, maintaining KPI dashboards, calculating commissions, analyzing costs and pipeline health, supporting forecasting and targets, improving data integrity, and conducting analysis on productivity, campaigns, churn, and retention.

Provides second-line remote IT support for client end users, resolving escalated Windows, macOS, Microsoft 365, identity, Intune, application, printing, and collaboration issues. Manages onboarding, offboarding, access changes, endpoint deployment, patching, and security compliance. Works within ticket priorities and service-level objectives, documents solutions, creates knowledge articles, identifies recurring problems, and escalates infrastructure issues with detailed troubleshooting information.

Build and lead the operating model for Anaconda’s partner ecosystem across cloud marketplace, channel, and technology partnerships. Develop playbooks, reporting frameworks, dashboards, forecasting processes, and performance metrics that drive partner-sourced revenue and predictable growth. Integrate AI-powered workflow automation, establish operating cadences, lead business reviews, and coordinate with Sales, Marketing, Finance, Customer Success, and executives. Drive adoption of tools and processes through structured change management.

Coordinate and confirm appointments between clients and security professionals; answer calls, emails, and messages; manage scheduling software and availability; send reminders and follow-ups; maintain accurate records; protect confidential client information; provide professional customer service.

Leads Meritus College’s learner-facing academic experience, including curriculum and program design, instructional quality, learner services, assessment, academic policy, and accreditation readiness. Manages instruction, program design, and learner services teams; establishes scalable systems, standards, and processes; oversees academic metrics and continuous improvement; and partners with the Chief Academic Officer on programs, modalities, credential structures, and support models.

Provide hands-on support for complex and regulated customer issues while improving AI-powered support systems, workflows, automation, and self-service experiences. Review AI agent performance, identify conversation patterns, develop support logic, manage escalations, and create policies and playbooks. The role requires strong ownership, quantitative thinking, and collaboration across product, engineering, and operations in an early-stage fintech startup.

Leads FreshBooks’ Payments and Financial Services business, owning operating cadence, TPV and revenue forecasting, P&L impact, pricing, partner relationships, payment operations, risk, compliance, and strategic initiatives. Drives execution across Product, Engineering, Marketing, Sales, Operations, Support, and Risk while managing processors, networks, BNPL partners, payouts, reconciliation, PayFac controls, and customer pricing. Develops near-term strategy, supports annual planning, and delivers executive recommendations and measurable commercial outcomes.

Lead the launch and ongoing delivery of enterprise payer enrollment accounts. Build teams, workflows, reporting, metrics, and client operating rhythms; manage SLA performance, quality, escalations, offshore and vendor teams, client relationships, and account economics. Partner with Product and Engineering to automate processes, improve productivity, reduce costs, and scale successful operating models across additional enterprise clients.

Processes and validates customer orders accurately and efficiently, resolving pricing, SKU, shipping, system, and information issues. Coordinates with customers, dealers, sales, customer service, and distribution teams to support timely fulfillment. Maintains order quality, meets productivity KPIs, supports ISO audits, improves processing workflows, and assists with cross-training and onboarding in a fast-paced environment.