Top Operations & Support Jobs in Charlotte, NC

Provide responsive customer support to property managers and residents through email, phone, and Salesforce Service Cloud. Resolve issues, maintain accurate account information, support technical product questions, meet customer satisfaction and quality metrics, and identify upsell opportunities. The role requires effective communication, proactive problem-solving, collaboration, organization, and availability for a Monday–Friday, 9 a.m.–6 p.m. EST schedule in a remote-first environment.

Supports marketing and marketing technology initiatives by gathering and documenting requirements, user stories, workflows, data flows, and acceptance criteria. Partners with Marketing, Product, Engineering, QA, Compliance, vendors, and other stakeholders on websites, landing pages, CMS, analytics, tagging, SEO, forms, integrations, and accessibility. Translates business needs into actionable requirements while addressing APIs, data mapping, permissions, errors, dependencies, and system performance.

Provide phone, chat, and email support to students and faculty, resolving technical and non-technical inquiries. Troubleshoot account access, software, hardware, browsers, and university platform issues; document incidents, escalate complex problems, and support internal departments. Representatives must meet productivity, customer satisfaction, and first-contact resolution goals while working Tuesday through Saturday, 3:00 p.m. to midnight ET.

Manage hourly L1 and L2 support agents, including performance, development, retention, scheduling, and staffing. Own daily queue health, support tooling, SLA performance, shift coverage, operational reporting, and Level 3 escalations. Use support economics and operational data to improve customer experience, reduce churn, and coordinate issues with product, fulfillment, and risk teams.

Manage and optimize ERP environments and multi-module integrations, evaluate and apply software releases, perform advanced SQL/database troubleshooting, identify system improvements, and serve as Salesforce Data Cloud admin handling data integration, modeling, quality, governance, and deployments while training and supporting users.

Supports content workflow operations through file fulfillment, vendor coordination, DAM archiving quality control, copyright registration tracking, CMS collection management, and data retrieval. The contractor maintains accurate records, reports, errata documentation, litigation-related research packages, and deposit copy tracking while handling confidential materials and coordinating with internal stakeholders and external vendors.

Leads revenue operations and strategy across Sales, Marketing, and Customer Success. Owns HubSpot architecture, administration, automation, reporting, and data quality; manages the broader revenue technology stack; deploys AI for forecasting and lead scoring; develops revenue forecasts, dashboards, and predictive analytics; optimizes lead-to-cash workflows and deal desk operations; and establishes planning, pipeline review, and cross-functional operating processes.

Provide advanced technical support for enterprise database customers by diagnosing complex SingleStore, SQL, Linux, and infrastructure issues. Reproduce bugs, perform QA, submit engineering reports, resolve outages, collaborate with developers and technical teams, improve support processes, and create documentation. The role requires customer-facing communication, database optimization, scripting, distributed systems knowledge, and familiarity with cloud platforms and Kubernetes.

Supports and troubleshoots information systems for federal and DoD customers. Responsibilities include Linux and Windows administration, networking, user access, configuration, installation, patching, hardening, issue resolution, documentation, system inventories, compliance support, and escalation of complex problems. The role also develops practical knowledge of container security, vulnerability management, and software supply chain technologies while working with government and enterprise customers.

Support and coach assigned online students throughout their degree programs. Provide academic guidance, encouragement, resources, and retention support while helping students overcome challenges and develop skills for academic success. Serve as a liaison connecting students with relevant university departments and maintain a supportive, responsive advising experience.