Top Tech Jobs & Startup Jobs in Charlotte, NC

Lead and expand a Customer Success team for a digital health SaaS, drive strategic outcomes across health system accounts, manage implementations, advocate for clients, track KPI-driven account health, participate in product roadmap and cross-functional collaboration to increase engagement, retention, and upsell.

The Training Specialist will host web meetings, guide customers on using Contractor Foreman software, and provide advice based on customer needs. Effective communication skills and knowledge of construction management are essential.

Design, build, and maintain TypeScript/NestJS backend services and scalable APIs. Implement event-driven, asynchronous processing with queues and workers, integrate third-party APIs and webhooks, and improve platform reliability through observability, performance optimization, and production troubleshooting. Collaborate cross-functionally, own projects end-to-end, and influence long-term architecture and developer experience.

Lead and grow the talent acquisition function, managing a small team of recruiters. Own end-to-end recruiting strategy across GTM, Product, Engineering, and G&A. Execute full-cycle recruiting for senior/critical roles, build hiring plans, define and track recruiting metrics, develop proactive sourcing, manage agency relationships, and contribute to employer branding while improving processes and candidate experience.

Serve as a Principal AI Strategist focusing on enterprise AI transformation, leading client engagements, solution architecture, and driving successful implementations across enterprises.

Lead the creation and operation of a Customer Success function to drive onboarding, adoption, retention, and expansion. Build playbooks, instrument CS metrics (TTV, NRR, health score, churn), manage tiered engagement models, present business reviews to executives, maintain knowledge resources, and coordinate with Product, Support, and Sales to reduce churn and grow customer revenue.

Lead product marketing for Site Search and discovery platform: define positioning, buyer insights, go-to-market planning, sales enablement, campaigns, research/win-loss, pricing/packaging, analyst relations, and build a small product marketing team to drive pipeline and revenue.

Design, deliver, and evolve role-based training and change management programs for transit agency customers. Lead remote and onsite training, create scalable learning content (videos, KB articles, webinars), enable internal teams, leverage AI tools for content, and measure impact via adoption and training satisfaction metrics.

The Mission Success Operations Manager will build and optimize processes for the Mission Success team, focusing on post-sales efficiency and customer success through automation and effective resource utilization.

The Head of Growth/Online Sales is responsible for increasing direct-to-consumer sales, managing online revenue targets, executing marketing strategies, and creating audience engagement through various channels.