Top Tech Jobs & Startup Jobs in Charlotte, NC

Manage and expand enterprise accounts by driving renewals, upsells, and strategic negotiations. Serve as trusted advisor to executives, design tailored account strategies, lead cross-functional initiatives, and mentor peers to maximize customer value and retention.

Lead architecture and hands-on implementation of large-scale Generative AI and agentic systems. Build production-ready RAG, embedding fine-tuning, vector search, and MLOps pipelines on Google Cloud. Advise clients in pre-sales, mentor engineers, and ensure reliability, latency, cost, and responsible-AI controls for high-stakes deployments.

Own and drive Cents OS product across in-store attendant tools (Cents POS) and operator-facing controls (Cents Business Manager). Define strategy, run discovery, write requirements, lead agile delivery with distributed engineering and design teams, track metrics, and execute launches. Engage stakeholders, conduct user research, and continuously improve processes to deliver reliable, scalable solutions that help laundromat and garment care operators run their businesses.

Own strategy, roadmap, and governance for external APIs used by partners and enterprise customers. Define API design standards, auth, versioning, rate limiting, SLAs, and developer experience (docs, sandbox, webhooks). Partner with Partnerships, Sales, and engineering to drive integrations, go-to-market, and measure ecosystem success via adoption and reliability metrics.

Lead QA automation efforts by designing, building, and maintaining automated test frameworks and suites, leveraging Agentic AI to generate and optimize tests, executing manual and automated regression/integration tests, collaborating with engineering on testability, reporting defects, and driving QA best practices and mentoring within the team.

Lead end-to-end B2B integrated marketing to drive pipeline and revenue. Build and execute multi-channel demand generation (paid, email, social, webinars, events), optimize digital campaigns and website, create content for broker/HR education, align with sales/rev ops, and scale marketing automation and AI-driven processes.

Build and own end-to-end full-stack systems using AI-assisted development. Identify opportunities for automation and product impact, design and implement backend services, internal tools, and experiments, work with cloud and edge platforms, maintain reliability and observability, conduct code reviews, mentor engineers, and iterate on solutions with stakeholders to measure business outcomes.

Manage insurance regulatory filings (SERFF) for forms, rules, and rates; maintain forms and filings libraries; coordinate with product and engineering; support audits and data calls; maintain complaint process; review marketing and broker contracts/appointments; collaborate cross-functionally to ensure compliance and accuracy.

Lead and grow the Client Data Science team (including three direct reports); mentor staff; write and optimize R, Python, and SQL code; apply machine learning and statistical methods; aggregate and analyze multi-source data; create visualizations and reports; liaise with stakeholders; document work in JIRA and present findings to diverse audiences.

Lead day-to-day operations for multiple engineering teams, drive sprint planning and quarterly roadmaps, remove blockers, improve delivery processes, coach and develop engineers, review technical and architectural decisions, coordinate cross-team dependencies, partner with product and design, and track engineering metrics to continuously improve quality and throughput.