Top Tech Jobs & Startup Jobs in Charlotte, NC

Serve as a senior, client-facing technical advisor conducting technical discovery and comprehensive technology assessments across infrastructure, cloud, identity, endpoint management, networking, and security. Develop actionable recommendations and roadmaps, support pre-sales, collaborate with sales and delivery teams, document findings, and participate in remote and onsite engagements to improve clients' reliability, security, and operational maturity.

The Director of Client Success will lead the Client Success team, focusing on partner satisfaction, retention, and expansion while integrating AI-driven strategies for efficiency and value realization from the platform.

Hunt and close new higher-education and business SaaS accounts, expand existing accounts, manage long sales cycles, present demos, negotiate contracts, shape GTM strategy, and maintain pipeline and forecasts.

Lead and strengthen Starface's accounting function: own month-end close, GL, reconciliations, financial reporting, consolidation, AP/AR, inventory and technical accounting. Bring audits, covenant reporting, and tax workstreams current; establish controlled close processes; own NetSuite and accounting systems; manage external auditors and advisors; build team structure, controls, and scalable processes to support financing, diligence, and growth.

Design, automate, and maintain scalable infrastructure and SRE tooling. Manage Kubernetes clusters, CI/CD, monitoring, and incident response. Improve processes, reduce toil via automation, and collaborate with engineering and data teams to support domestic and international workloads.

Own end-to-end operating model and outcomes for provider engagement and growth programs. Lead cross-functional teams, track and report program performance from CRM and other data sources, surface and escalate risks, engage directly with practices/providers as needed, and design scalable playbooks and operating processes.

Lead design and delivery of large-scale open-source AI solutions: translate business needs into architectures, advise on ML frameworks and MLOps, support pre-sales, engage clients and open-source communities, mitigate technical risks, and guide development teams to production.

Recruit, onboard, and enable MSPs, VARs, and technology partners across the Western Region. Drive partner recruitment, business development, enablement, and relationship management to accelerate recurring revenue growth for Intermedia’s UCaaS and CCaaS portfolio.

Drive net-new logo acquisition and manage full sales cycle for state and county government (SLED) accounts. Carry ~$1M annual quota (SaaS and services), build and manage pipeline, convert legacy customers to the modern SaaS platform, and collaborate with VP of Sales on territory and coverage.

Build and evolve a large-scale search and reporting platform: design and implement streaming data pipelines, improve search relevancy and indexing, scale systems 10x, control costs, ensure production readiness (testing, monitoring, reliability), support escalations, and collaborate on architecture, code reviews, and hiring.

Design, build, deploy, and operate production LLM-based solutions and agent workflows. Own reference architecture, integrations, IaC, CI/CD, monitoring, governance, and PHI-safe patterns. Lead cross-functional AI initiatives, vendor evaluations, and mentor engineers to scale secure, measurable AI tooling across the enterprise.

Lead multi-year staffing strategy and workforce management for Member Care, oversee vendor/BPO relationships, and drive AI-enabled automation and tooling. Own staffing models, forecasting, scheduling, performance metrics, and cross-functional execution while building a high-performing team and scaling productivity, vendor performance, and cost efficiencies.