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Own the full customer lifecycle for mid-market B2B SaaS accounts, including onboarding, adoption, renewals, retention, and expansion. Develop account strategies, lead executive business reviews, identify commercial opportunities, assess account health using analytics and CRM data, and proactively manage risk. Partner with Sales, Product, and Support on customer needs and escalations while improving customer success operations through AI-driven workflows, automation, and scalable processes.

Develop and customize Zoho applications using Zoho CRM, Zoho Creator, and Zoho Books. Build integrations with Zoho and third-party APIs, automate workflows with Deluge scripting, and customize modules and dashboards. This is a remote position.

Business Account Executives assess client risks, design and recommend insurance coverage, manage client relationships, support retention, complete applications, document accounts, and provide mentorship. Account Managers service and onboard clients, maintain account records, process coverage updates, collaborate with sales staff and carriers, and build insurance expertise through continuing education. Both roles emphasize customer service, communication, organization, relationship building, and proactive client support.

Partner with Account Executives on discovery, demos, proof-of-value engagements, RFPs, and enterprise security reviews. Translate on-chain risk into business terms for executives and technical stakeholders, develop customized demonstrations, advise customers on integrations and compliance, and represent the company at industry events. Collaborate with Product, R&D, Security Engineering, and Customer Success to influence product direction, improve sales processes, and support customer onboarding and adoption.

Leads the strategic account organization and a team of Customer Success and Strategic Account Managers. Owns renewals, gross and net revenue retention, expansion quota, account planning, customer health, platform adoption, executive relationships, and risk mitigation. Partners cross-functionally with Product, Delivery, Support, Finance, Legal, and Revenue Operations to drive customer outcomes, forecast accuracy, enterprise account growth, and team performance.

Manages business-unit accounts receivable ledgers, reconciles balances with the general ledger, collects delinquent accounts, handles disputes, analyzes bad debt, monitors customer credit risk, prepares monthly and quarterly reports, supports bank reconciliations, and trains junior staff. The role focuses on improving cash flow, reducing past-due balances and DSO, and maintaining receivables quality targets.

Supervise daily facility operations covering device repair, deployments, inventory, warehousing, logistics, staffing, quality control, and customer SLAs. Assign workloads, monitor productivity and repair progress, maintain inventory and chain-of-custody records, coordinate shipments and courier services, prepare operational reports, and resolve workflow or staffing issues. Lead technicians, drivers, and warehouse personnel while enforcing safety, quality, and process-improvement standards.

Manages client portfolios through onboarding, implementation, ongoing service delivery, project coordination, budgeting, inventory fulfillment, issue resolution, and relationship growth. The role develops project plans, client presentations, scope documentation, and internal requests while coordinating cross-functional teams, identifying efficiencies, mitigating risks, and supporting retention and expansion opportunities.

The Complex Human Resources Director manages HR functions across assigned hotels, including recruiting, onboarding, training, performance management, employee relations, payroll, benefits, workforce planning, safety, and compliance. The role partners with hotel General Managers and corporate HR to support team development, resolve workplace concerns, administer benefits and payroll, maintain OSHA documentation, and promote effective staffing, engagement, and retention.

Lead and mentor a team of engineers while contributing hands-on to complex features. Define architecture, drive development best practices, conduct code reviews, coordinate cross-functional requirements, and ensure timely delivery of high-quality ecommerce marketplace software.