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Own the technical health of customer accounts using ShipHawk’s WMS and TMS platforms. Advise customers on configuration, workflows, integrations, troubleshooting, optimization, adoption, and technical enablement. Diagnose complex issues through root-cause analysis, manage escalations, document solutions, identify churn risks, and collaborate with Customer Success, Account Management, Product, Engineering, and Support teams to improve customer outcomes and platform usage.

Manages process engineering teams and projects across product lines, including hardware characterization, technology development, customer issue resolution, analytical instrumentation, root cause analysis, technical documentation, specifications, and engineer training. The role develops and implements process improvements and technologies that support product performance and market share growth, while managing technical, operational, and organizational challenges.

Designs, tests, troubleshoots, and validates semiconductor process tool sensors, analog and digital circuits, PCBs, embedded firmware, and complete sensor systems. Responsibilities include sensor transducer development, chamber integration, prototype bring-up, schematic and BOM reviews, supplier test procedures, PCB repair, technical analysis, documentation, and stakeholder communication. The role collaborates with architects, physicists, and hardware/software engineers to deliver innovative sensor products.

Supports revenue operations by creating customer opportunities and quotations, processing bookings and billings for multi-year agreements in ERP systems, maintaining contracts, escalating customer issues, and following finance and audit processes. The role operates under supervision with limited volume and standardized procedures. A bachelor's degree in business or a related field is required; a 3.0 GPA is preferred. The position is full-time, based in Chandler, Arizona, and requires 10% travel.

Lead and scale a multi-product engineering organization, define technical and AI-first strategy with Product/GTM, drive engineering excellence and scalable architecture across frontend/backend/infrastructure, accelerate AI-assisted workflows, remove execution blockers, and foster a strong ownership-focused engineering culture.

Lead sales enablement and go-to-market for Buyer Cloud as a DSP. Create positioning, sales tools, vertical narratives, thought leadership, and campaign content. Translate product capabilities, research, and competitive insights into buyer-focused materials, support launches and events, and partner cross-functionally with product, sales, partnerships, events, and communications to drive awareness, adoption, and growth.

As an Infrastructure Engineer, you will develop and maintain systems, triage issues, and manage Linux environments, working both independently and as part of a team.

Design, build, and maintain scalable ETL/ELT pipelines and data warehouse architecture. Partner with cross-functional teams to define KPIs, ensure data quality and governance, own billing data infrastructure, and deliver dashboards and analytics for leadership while mentoring peers.

Manage end-to-end paid media campaigns across multiple clients and channels, including strategy, setup, optimization, tracking, and reporting. Analyze performance data, maintain tracking (GA4/Tag Manager), build reports and dashboards, and present insights to clients. Collaborate with account, creative, and analytics teams to drive growth and improve ROI while staying current on platform best practices.

The Embedded Software Engineer will design, develop, and optimize embedded firmware for robotic systems, ensuring high reliability and integration with hardware components. Responsibilities include coding, debugging, testing, and supporting real-time control software in a fast-paced environment.

Provide execution-focused PR support across multiple client accounts: draft bylines, pitches, press releases, and social content; build and maintain targeted media lists and databases; coordinate media outreach, interviews, and project logistics; monitor coverage and maintain trackers; research journalists, trends, and story angles; and keep projects on schedule to free senior account managers for strategic work.

The Field Growth Marketing Associate will lead in-person customer acquisition efforts in NYC, manage brand ambassadors, and execute marketing activations to drive signups and build awareness for MealPal.