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Top Customer Success & Experience Jobs in Buffalo, NY
Big Data • Cloud • Productivity • Software • Database • Analytics • Automation
As a Customer Success Manager, you will develop relationships with enterprise customers, driving their success and adoption of Jellyfish's platform through onboarding, training, and regular check-ins with account health.
Top Skills:
Jellyfish PlatformSoftware Development
Information Technology • Machine Learning • Software • Conversational AI • Generative AI • Manufacturing
The role involves managing customer relationships, driving account retention, resolving issues, onboarding new customers, and sharing feedback internally.
Top Skills:
Salesforce
Cannabis • eCommerce • Enterprise Web • Logistics • Payments • Software • Database
Manage a book of cannabis brand clients to drive adoption, retention, and revenue through LeafLink's marketplace and financial solutions. Provide strategic guidance, training, cross-sell/upsell, track product issues, use Salesforce for account activity, and collaborate with Sales, Product, and Support to improve customer outcomes.
Top Skills:
LeaflinkSalesforce
Fintech • Software
The Customer Enablement Program Lead will coordinate customer education and enablement initiatives, support cross-functional teams, and improve operational effectiveness.
Top Skills:
LmsProject Management Tools
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software • Big Data Analytics • Automation
The Account Manager will manage existing SaaS customer relationships, drive product adoption, renewals, and identify expansion opportunities, ensuring customer satisfaction and revenue growth.
Top Skills:
GainsightLookerSalesforceTableau
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Artificial Intelligence • Cloud • Information Technology • Legal Tech • Productivity • Software
The Sr. Account Manager will manage a portfolio of mid-market law firms, focusing on revenue growth, client retention, and strategic partnerships using deep legal technology expertise.
Top Skills:
Salesforce
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
Manage long-term client relationships to ensure satisfaction and product adoption. Coach clients on SailPoint IdentityIQ and identity governance best practices, monitor account health, surface expansion opportunities, drive contract renewals, and provide strategic updates to internal stakeholders. Advocate for customers and resolve issues to maximize lifetime value.
Top Skills:
IdentityiqSailpoint
Reposted 11 Days AgoSaved
Information Technology
Deliver technical training as a certified Fortinet Trainer, manage lab environments, and prepare students for certification exams while maintaining up-to-date knowledge of Fortinet solutions.
Top Skills:
AWSAzureFortianalyzerForticlientFortigateFortimanagerFortinet Security FabricFortiosGCPSaseSd-WanZtna
Artificial Intelligence • Healthtech • Logistics • Social Impact • Software • Telehealth
As a Patient Engagement Specialist I, you'll handle outbound calls to patients, educate them about services, and book appointments using communication skills and software tools.
Top Skills:
Ehr SystemsFive9Zendesk
Reposted 12 Days AgoSaved
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Manage a team of Technical Account Managers, enhancing customer success through strategic leadership, collaboration, and effective case resolution in the cybersecurity sector.
Top Skills:
Ai-Native PlatformCybersecurityEndpoint Protection Technologies
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