Top Customer Success Jobs in Boston, MA
The Customer Success Manager will enhance the experience of Udacity's customers, especially executives from Fortune 1,000 companies, by providing a dedicated customer success process. Responsibilities include ensuring customer engagement, developing long-term relationships, coaching customers, and collaborating with sales and marketing teams to drive satisfaction and renewals.
As a Customer Success Manager at Sphera, you'll manage B2B customer portfolios, advise on SaaS implementations, drive customer adoption, conduct training and support account management to identify upsell opportunities, while ensuring customer satisfaction with our solutions.
As a Technical Support Engineer, you'll provide functional support for Jama Software products to customers, partners, and teams through various technologies. Responsibilities include troubleshooting installations, contributing to documentation, collaborating with customers to log defects, and using multiple tools to analyze issues. You'll also engage in training and provide weekend on-call support as needed.
The Senior Customer Success Partner manages relationships with Tier 1 Strategic Accounts, focusing on revenue generation, managing subscriptions, conducting business reviews, and driving upsells while fostering strong client relationships and collaborating with marketing efforts.
The Enterprise Implementation Specialist will lead the implementation and deployment of Pearl AI’s software at DSO customers, managing project lifecycles, technical setups, training stakeholders, and collaborating with internal teams to ensure successful software adoption and customer success.
The Senior Customer Success Engineer at Corellium ensures customer success by providing technical support, guiding onboarding, resolving issues, and gathering feedback for product improvement. They work closely with sales and product development to maintain customer satisfaction and build a knowledge base of solutions.
The Customer Success Representative will support VotingWorks customers, especially in New Hampshire, by maintaining support systems, providing technical support, conducting training, and gathering product feedback. This role requires strong organization, communication, and troubleshooting skills, as well as a background in election administration.
The COBRA Account Manager is responsible for managing day-to-day interactions and reporting to customers, project managing assigned customer projects, responding to escalations, and analyzing data to communicate trends. This role partners with various teams and communicates best practices while ensuring seamless transitions for new business activities.
The Application Support Specialist at Apiture will resolve and provide solutions to technical problems for customers, working closely with internal and external teams. The role involves documenting investigations, analyzing logs, and developing solutions while being part of an on-call rotation, working efficiently in a fast-paced environment.
The Graduate Customer Success Manager at Canonical focuses on supporting customers, addressing ticket requests, enriching documentation, driving campaigns, onboarding new users, and collaborating with sales and support teams to fulfill customer objectives while ensuring an optimal user experience.
Top Companies in Boston, MA Hiring Customer Success Roles
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