Top Customer Success Jobs in Boston, MA
The Lead Accessibility Training Specialist will deliver accessibility training on Section 508 compliance, develop training materials, facilitate virtual workshops, and contribute to accessibility testing of ICT products. They will analyze training effectiveness and collaborate with various teams to enhance training content.
The Lead Accessibility Audit Specialist will conduct and document Section 508 compliance audits for various ICT products, create detailed audit reports, and support government clients. The role involves using assistive technology tools, managing multiple audits, providing technical support, and ensuring compliance throughout the software development life cycle.
The Accessibility Training Specialist will conduct webinars and virtual training workshops on Section 508 compliance for documents and applications. Responsibilities include developing training materials, analyzing performance indicators, and collaborating on content development while ensuring compliance with relevant standards.
The Technical Integration Specialist will manage client integrations of a SaaS product, focusing on user provisioning, automation, and troubleshooting. Key responsibilities include leading technical discussions, optimizing integration processes, and maintaining documentation to ensure compliance and security.
As a Customer Success Engineer at WordPress VIP, you will provide technical support and architectural consulting for customers using the WordPress platform. You will troubleshoot issues, promote feature adoption, and engage with customers through tickets and calls, ensuring their technical success and satisfaction with the platform.
The Customer Support Manager leads and develops a high-performing team of Customer Support Specialists for an Enterprise SaaS platform, ensuring top-notch customer satisfaction and support. Responsibilities include managing team performance, escalating issues, creating reporting metrics, and fostering relationships with other teams while maintaining availability during critical hours.
The Customer Support Manager will lead and develop a high-performing support team for a digital experience and virtual events SaaS platform, ensuring best-in-class customer satisfaction and effective issue resolution. Responsibilities include managing team performance, building cross-department relationships, and overseeing reporting metrics for customer support.
As a Technical Customer Support Representative, you will identify and resolve customer issues related to computer software and hardware, provide support through email, chat, and phone, and ensure proper documentation of the resolutions. You will stay updated on product and system information and collaborate with team members for efficient problem-solving.
Walnut is a fintech startup focused on increasing access to affordable healthcare by offering a point-of-sale lending platform that allows patients to make healthcare payments manageable through small monthly installments, with no fees.
Retention Specialists at Medical Guardian handle inbound and outbound customer calls, empathizing with clients to resolve issues and renegotiate agreements. They focus on retaining customers, executing repricing, and achieving sales targets while managing multiple tasks effectively. Strong communication and problem-solving skills are essential.
BigID seeks individuals interested in joining its talent network, inviting potential candidates to share their background and how they can contribute to the company. The environment focuses on innovation, diversity, and teamwork, highlighting benefits such as equity participation and flexible work arrangements.
Ritual is seeking talented individuals interested in collaborating to help build a sovereign layer for AI, focusing on their product Infernet, which connects on-chain and off-chain models. The team values passion and innovation, aiming to enhance AI infrastructure.
As a Customer Success Manager at Hazel Health, you will ensure the adoption and ongoing usage of healthcare services in schools, building strong partnerships and addressing customer needs. You will work closely with school staff, report on account health, and advocate for customers' needs to enhance service delivery.
As a Customer Success Manager, you'll ensure successful adoption of Hazel services in schools, develop relationships with school partners, and advocate for customer needs while resolving issues proactively. You'll also report on account health and facilitate events to drive engagement in the community.
As a Customer Success Manager, you will ensure the successful adoption of Hazel services within schools by developing strong relationships with school partners, addressing healthcare needs, and resolving customer issues to enhance satisfaction and access to care.
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