Top Customer Success Jobs in Boston, MA

As a Payment Support Specialist, you will ensure exceptional client experiences by resolving inquiries related to our Practice Management software, collaborating across teams to solve issues, and documenting problems for escalation. Your role will involve troubleshooting payment processing, particularly with Merchant CC processing and Verifone terminals.

The Total Rewards - Senior Client Manager will assist Mid-Market and Large Group clients by providing optimal employee benefit programs and service administration. The role requires strong communication and project management skills to build relationships and manage client accounts effectively in a fast-paced, tech-driven environment.

As a Product Support Specialist at Blend, you will assist customers by resolving Tier 1 and Tier 2 issues via various communication channels, translating technical support into layman’s terms, and proactively managing expectations. You will develop expertise in relevant product areas and assist in advocating for product improvements based on customer feedback. Additionally, you will act as an escalation point and contribute to building knowledge base articles.

The Lead Accessibility Training Specialist will deliver accessibility training on Section 508 compliance, develop training materials, facilitate virtual workshops, and contribute to accessibility testing of ICT products. They will analyze training effectiveness and collaborate with various teams to enhance training content.

The Lead Accessibility Audit Specialist will conduct and document Section 508 compliance audits for various ICT products, create detailed audit reports, and support government clients. The role involves using assistive technology tools, managing multiple audits, providing technical support, and ensuring compliance throughout the software development life cycle.

The Accessibility Training Specialist will conduct webinars and virtual training workshops on Section 508 compliance for documents and applications. Responsibilities include developing training materials, analyzing performance indicators, and collaborating on content development while ensuring compliance with relevant standards.

The Technical Integration Specialist will manage client integrations of a SaaS product, focusing on user provisioning, automation, and troubleshooting. Key responsibilities include leading technical discussions, optimizing integration processes, and maintaining documentation to ensure compliance and security.

As a Customer Success Engineer at WordPress VIP, you will provide technical support and architectural consulting for customers using the WordPress platform. You will troubleshoot issues, promote feature adoption, and engage with customers through tickets and calls, ensuring their technical success and satisfaction with the platform.

The Customer Support Manager leads and develops a high-performing team of Customer Support Specialists for an Enterprise SaaS platform, ensuring top-notch customer satisfaction and support. Responsibilities include managing team performance, escalating issues, creating reporting metrics, and fostering relationships with other teams while maintaining availability during critical hours.

The Customer Support Manager will lead and develop a high-performing support team for a digital experience and virtual events SaaS platform, ensuring best-in-class customer satisfaction and effective issue resolution. Responsibilities include managing team performance, building cross-department relationships, and overseeing reporting metrics for customer support.

The Customer Support Manager will lead and grow a high-performing team of Customer Support Specialists for the SaaS platform, ensuring best-in-class customer experience and satisfaction while managing performance, coaching, and handling critical issues.