Top Customer Success Jobs in Boston, MA
As a Senior Customer Success Manager at Leapwork, you'll manage Enterprise/Strategic clients, ensuring adoption and value realization through onboarding, communication of ROI, and renewal processes. You'll collaborate cross-functionally to address customer needs and identify upsell opportunities while maintaining strong relationships to minimize churn risk.
The Process Specialist - Hot End at ROCKWOOL will lead and provide technical expertise in production processes, focusing on optimization and quality control. Responsibilities include equipment monitoring, training factory personnel, creating/updating work instructions, and utilizing continuous improvement methods to enhance efficiency and safety in manufacturing operations.
The Senior Product Support Specialist will provide expert assistance for escalated customer issues regarding the OmniPod System. Responsibilities include resolving technical and procedural matters, managing customer follow-ups and documentation, ensuring satisfaction, and identifying process improvements.
The Process Enhancement Specialist is responsible for complex electro-mechanical assembly tasks, including soldering, wiring, and system integration. This role involves ensuring product quality, performing rework according to IPC standards, and adhering to safety regulations while meeting production schedules.
The Specialist in LNP Process Development will design and maintain data pipelines, optimize data storage solutions, create dashboards, and enable data-driven insights for LNP processes by collaborating with process engineers and scientists. They will ensure data integrity and apply data governance best practices.
As Team Lead, Customer Success at ZoomInfo, you will oversee daily operations of the ZIM Customer Success team, drive product adoption and retention, cultivate relationships with customers, develop strategic account plans, and analyze performance metrics to ensure high satisfaction and business value for clients.
As an Enterprise Customer Success Manager, you will ensure clients successfully adopt LearnLux programs, manage onboarding processes, provide ongoing support, develop educational webinars, and drive engagement within assigned accounts.
The Senior Quality Control Stability Specialist monitors and manages testing schedules for stability programs, supports data analysis for cell therapies and AAV products, and reviews protocols. They maintain stability data, write SOPs, assist in regulatory filings, and support quality investigations, while collaborating with multidisciplinary teams.
As a Network Specialist at Devoted Health, you will analyze provider demographic and financial data, assist in provider setup and contracts, and support network management tasks. You will also conduct audits, perform root cause analysis, and prepare reports, making recommendations to improve network operations.
The Order Management and Customer Service Manager is responsible for overseeing global order fulfillment, managing customer inquiries and support, coordinating shipping and logistics, and improving data management systems using Salesforce. The role requires strong communication skills and the ability to handle multiple tasks efficiently in a fast-paced environment.
Top Companies in Boston, MA Hiring Customer Success Roles
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