Top IT Support & Helpdesk Jobs in Birmingham, AL

Design, deploy, maintain, and secure hybrid on‑prem and cloud infrastructure (AWS/Azure/GCP); manage virtualization, containers, storage, backups, automation, monitoring, and NSA compliance; provide end‑user support and incident response; perform Data Center Manager duties.

Lead and govern global IT change management lifecycle: intake, risk-based assessment, approvals, execution, validation, post-change review, reporting, and continuous improvement. Coordinate across IT teams, vendors, MSPs, and regions to minimize service disruption, maintain audit-ready records, deliver training, and drive tooling and process automation opportunities to support high-availability and data center operations.

Provide advanced technical support and troubleshooting for telephony, digital bots, API integrations, and core banking configurations. Triage tickets, perform limited overnight deployments, collaborate with Implementation, Engineering, and Customer Success, and contribute to internal documentation and SOPs.

Own the end-to-end major incident lifecycle: act as incident commander for Sev-1 events, improve MTTR and on-call practices, run blameless postmortems, drive reliability metrics and roadmaps, manage incident communications and status updates, and define incident operating models, runbooks, and severity frameworks.

Provide Tier 3 technical support for Dynamics 365 and Power Platform: troubleshoot complex incidents, perform root cause analysis, manage Microsoft escalations, maintain Dataverse and environment lifecycle, support integrations and security, document resolutions, and mentor Tier 1/2 engineers while following ITIL processes and participating in on-call rotation.

Paid one-time remote participation in an English voice recording study. Selected participants complete a guided ~20–30 minute session from home using a compatible device, follow recording instructions, and submit recordings for quality review to support AI speech research.

Lead Net at Work's internal IT organization, ensuring reliability, security, scalability, and performance across applications, infrastructure, cloud, and cybersecurity. Oversee application rollouts, SDLC practices, operations, vendor relationships, budgeting, and acquisition due diligence. Partner with executives and business leaders to align technology roadmaps, governance, and service delivery while building a service-oriented, high-performing IT team.

Provide developer-focused support for Supabase users: triage and resolve support cases, reproduce issues, create test cases, escalate to engineering, monitor GitHub channels, and identify tooling improvements to reduce time-to-fix.

Provide on-site IT and AV support at the London office, manage device lifecycle and onboarding, handle inbound support requests, build automation and Slack bots, contribute to Tech Ops projects, and maintain internal IT documentation.