Top Operations & Support Jobs in Birmingham, AL

Lead and scale content production operations for ~125 corporate magazines, building processes, managing timelines, budgets, KPIs, and a high-performing content team. Partner cross-functionally with Creative, Editorial, Design, and Franchise leadership to remove bottlenecks, safeguard brand standards, and increase readership engagement.

Supports digital content publishing, ingestion, maintenance, and quality assurance while developing automated workflows and internal tools. Coordinates with content, design, engineering, localization, and vendor teams; validates metadata, accessibility, formatting, and compliance; maintains operational documentation and trackers; and builds scripts, batch-processing tools, dashboards, and validation workflows using Python, PowerShell, APIs, and related technologies.

Process and fulfill customer orders, maintain Salesforce contract and account data, create software licenses, invoice customers, manage inventory, prepare reports, document workflows, and support sales and finance teams. The role also handles customer inquiries, financial records, credit memo matching, vendor forms, and contractual compliance while meeting service-level agreements and key performance indicators.

Provides frontline remote IT support, resolves hardware, software, access, MFA, and lockout issues, manages support tickets, administers user accounts and permissions, maintains IT asset records, and supports SSO and MDM migrations. The role also maintains documentation, performs access reviews, follows security procedures, and coordinates escalations across internal teams and vendors.

Leads GTM strategy, planning, forecasting, performance management, analytics, data governance, and compensation strategy across Marketing, Sales, Customer Success, and Channel. The role translates company objectives into targets, resource plans, operating rhythms, and executive insights. It also governs GTM metrics and data foundations, partners with technical teams on requirements and roadmaps, leads compensation modeling, and manages a multidisciplinary organization.

Provide high-level administrative support to the CEO office in a Co-CEO model: manage complex calendars, coordinate domestic and international travel (commercial and private aviation), prepare briefing materials, oversee budgets/expenses, track projects and events, and liaise with stakeholders to streamline executive operations.

Leads global employee-facing IT services, including service desk, onsite support, access management, and IT depot operations. Manages internal and supplier teams, service performance, escalations, VIP support, compliance, roadmaps, budgets, and continuous improvement. Builds partnerships across IT and business functions while ensuring reliable, customer-centric technology experiences and adherence to access control and operational standards.

Lead a team handling complex US and UK insurance complaints, personally investigate escalated motor and property disputes, manage regulatory referrals, conduct root-cause analysis, maintain audit-ready complaint processes, and partner with Claims, Product, Engineering, QA, and Compliance to improve systems and outcomes.

Provides IT support and systems administration across multiple sites, maintaining Microsoft environments, endpoints, networks, hardware, software, and user accounts. Manages helpdesk incidents, equipment deployment, asset inventory, documentation, compliance, disaster recovery testing, and Level 1 support for GxP/GMP systems. Collaborates on IT projects, system improvements, policies, and services while delivering responsive technical assistance in a regulated pharmaceutical environment.

Provides advanced technical support and final escalation management for complex customer issues involving data-driven applications, databases, APIs, enterprise systems, networking, Linux, and web services. Supports implementation readiness, maintains shared technical environments, develops documentation, partners with product and engineering teams, and mentors support staff. The role also includes on-call responsibilities, customer liaison work, and troubleshooting across SAP, Oracle, relational database, and integration technologies.