Top Operations & Support Jobs in Birmingham, AL

Manage and optimize Arine’s Support Desk operations, lead Support Desk Analysts, enforce SLAs, oversee ticket triage and escalations, configure ticketing systems, and develop performance dashboards. The role also manages customer communications, knowledge-base content, process automation, and continuous improvement across a remote SaaS healthcare technology environment.

Respond to live chat messages on business websites and social media, answer customer inquiries, share sales links and discounts, and support customer service and sales goals. Fully remote with training provided; immediate start and no prior experience required.

Build and maintain revenue operations data pipelines, dbt models, integrations, and GTM systems across Salesforce, Marketo, warehouses, and analytics platforms. Diagnose synchronization and schema issues, ensure data integrity, translate ambiguous business needs into data solutions, test end-to-end workflows, and collaborate with Sales, Marketing, Customer Success, Finance, and Engineering. The role also involves experimentation with AI tools, technical documentation, and managing multiple projects independently.

Monitor system alerts during assigned shifts, follow troubleshooting flowcharts, restart hardware, escalate unresolved issues, and maintain detailed action logs. The role provides flexible afternoon, weekend, and absence coverage while supporting operations for electromechanical power systems. Success requires technical aptitude, attention to detail, independent judgment, strong communication, and the ability to prioritize issues in a fast-paced environment.

Owns GTM and customer success operations across scoring, data quality, CRM automation, lead routing, sales-to-CS handoffs, forecasting, reporting, and compensation support. The role connects HubSpot, Clay, Gong, and Amplemarket, builds enrichment and lifecycle workflows, improves pipeline generation, and creates structured delivery and account visibility processes. It also carries direct pipeline generation responsibility and partners with sales, customer success, PMO, and leadership teams.

Provides technical support to customers by diagnosing software, hardware, and service issues, resolving escalations, interpreting REST API requests and responses, and identifying root causes. Collaborates with engineering and internal teams to deliver solutions, supports e-commerce shipping and tracking customers, and communicates effectively with audiences of varying technical expertise.

Manage technical operations for a lending platform, including lender and client configuration, production support triage, funding and service monitoring, operational reporting, SQL troubleshooting, documentation, and process improvement. Serve as the liaison between business teams and engineering, resolve known issues, escalate application bugs, maintain runbooks, and identify opportunities to reduce manual work and improve platform performance.

Provides Tier 1 IT support through ticketing, email, chat, and phone; troubleshoots hardware, software, connectivity, Microsoft 365, VPN, and access issues. Supports employee onboarding and offboarding, account and MFA requests, asset tracking, documentation, escalation, and knowledge-base development. The role also includes cybersecurity cross-training, security incident awareness, ITSM process adherence, and evaluating AI-enabled support automations.

Lead Outpost from pre-seed startup to category-defining company by setting market strategy, commercializing its autonomous infrastructure platform, securing design partners and early revenue, raising seed financing, recruiting the founding team, and owning strategy, product prioritization, partnerships, operations, and company building. The role requires hard-tech commercialization experience, industrial customer relationships, technical fluency across energy, AI, compute, and robotics, and exceptional storytelling.

Provides customer support for transportation shipments, including status updates, appointment coordination, shipment monitoring, issue resolution, documentation, proof of delivery, reporting, and billing accuracy. Coordinates with customers, drivers, carriers, dispatch, terminals, and operations teams to resolve exceptions and ensure timely execution. Maintains accurate records, follows up on open items, and identifies recurring service issues. Requires strong communication, organization, problem-solving, and experience in customer support or logistics.