Top Customer Success & Experience Jobs in Baton Rouge, LA

Own and build GenLogs’ public sector customer success function, leading agency onboarding, adoption, retention, expansion, and renewals. Train users, translate workflows into platform queries, represent customer needs to product and engineering, support pre-sales, develop relationships across government stakeholders, and contribute to customer discovery and government projects. The role supports law enforcement missions and requires up to 40% travel in field environments.

Drive Microsoft 365 Copilot trial adoption across ASEAN by enabling CSP partners and resellers, supporting customer qualification and activation, resolving adoption blockers, managing pipelines, tracking KPIs, and supporting trial-to-paid conversion. The role also coordinates with Microsoft teams and distributors, maintains CRM accuracy, delivers performance insights, and supports continuous process improvement.

Leads and develops a high-performing Customer Success team responsible for retention, renewals, expansion, and customer outcomes across a B2B SaaS portfolio. Oversees account health, renewal pipelines, risk mitigation, success planning, playbook execution, performance management, hiring, coaching, and career development. Partners cross-functionally with Sales, Product, Finance, Operations, and CS leadership while serving as an escalation point for complex customer situations.

Manage strategic enterprise nonprofit customers throughout the SaaS lifecycle, driving product adoption, retention, renewals, and account expansion. Build stakeholder relationships, resolve issues proactively, provide product guidance, identify upsell opportunities, and advocate for customer needs internally. Own renewal and upsell processes, including negotiations and pricing strategies, while collaborating with sales, marketing, support, and product teams.

Own the end-to-end customer lifecycle for strategic enterprise accounts, including onboarding, adoption, renewals, retention, expansion, and executive business reviews. Build trusted relationships with security and executive stakeholders, translate privacy protection into measurable risk-reduction outcomes, manage escalations, support security and compliance workflows, and maintain account health, success plans, and forecasts. Partner cross-functionally with Sales, Product, Support, Marketing, Legal, and Security to improve customer outcomes and inform product and service strategy.

Own the full B2B customer journey from onboarding through adoption, retention, renewals, and expansion. Improve time-to-value, gather structured feedback for product and engineering, support contract processes, and build customer success playbooks and metrics. Partner with founders on go-to-market experiments, product-market fit, and growth initiatives while developing strong customer relationships.

Own strategic customer relationships throughout the lifecycle, serving as the main technical contact and driving adoption, value realization, retention, renewals, and expansion. Lead onboarding, training, workshops, business reviews, usage analysis, and technical escalations. Partner with Sales, Product, and Engineering to support deployments, resolve issues, surface customer feedback, and identify upsell opportunities for a cybersecurity microsegmentation solution.

Lead onboarding and implementation for higher education partners using College Board enrollment products. Design and deliver virtual and in-person training, webinars, learning resources, and LMS content to drive product adoption and customer success. Gather client feedback, improve learning experiences, and collaborate with Sales, Product, Customer Success, and other teams. The role manages multiple priorities, supports partner retention, and requires travel three to five times annually.

Lead onsite technology deployments for home care agencies across the United States. Responsibilities include device and router setup, user training, product presentations, onboarding management, troubleshooting, relationship building, adoption support, documentation in HubSpot, and cross-functional issue resolution. The role requires frequent travel, strong communication and coaching skills, comfort with non-technical users, and the ability to support older adults, families, caregivers, and agency stakeholders.

Manage a portfolio of 20–30 enterprise and commercial accounts, driving product adoption, monitoring health and usage data, identifying renewal and expansion opportunities, and leading customer trainings, demos, business reviews, and QBRs. Partner with account executives and field engineers, communicate customer feedback internally, and help developers realize measurable value from Sourcegraph’s technical SaaS products.