Top Customer Success & Experience Jobs in Baton Rouge, LA

Serve as first point of contact for clients, troubleshoot and resolve application and workflow issues, own tickets from intake to resolution, escalate when needed, communicate status clearly, and maintain product knowledge to proactively prevent and resolve problems.

Lead strategy and execution for Technical Account Management (TAM) operations across Services and Customer Success. Own systems, automation, planning, forecasting, quality, and insights; design and operate AI-driven workflows and agentic automation; drive capacity planning, renewals forecasting, and service quality; influence cross-functional stakeholders and scale operational capabilities to improve retention, revenue, and CX outcomes.

Lead multiple large, Salesforce-centric enterprise implementations of the Revenue.io platform. Manage project plans, customer communications, configuration, training, change management, issue resolution, cross-functional coordination, and drive adoption and upsell identification.

The Global Vice President of Customer Success will lead the Customer Success organization globally, driving strategy, customer satisfaction, retention, and growth, while fostering a high-performing team culture.

As a Customer Support Representative, you will assist customers with health insurance queries across multiple channels, resolve issues, and advocate for product improvements while maintaining high productivity and empathy.

Support health system pharmacy customers through implementation, configuration, training, go-live, adoption, and expansion of an AI-powered pharmacy platform. Serve as a pharmacy operations subject matter expert, translate workflows into platform configurations, manage customer relationships, conduct business reviews, identify adoption opportunities, and relay customer feedback to Product and Engineering. The role requires a PharmD and substantial experience in infusion, home infusion, or ambulatory health system pharmacy operations.

As a Workers' Compensation Claims billing specialist, you'll make outbound calls to maximize payments on medical claims, investigate, and resolve billing issues while ensuring accurate documentation to insurance companies.

As Customer Success Manager, you will manage customer relationships, driving satisfaction and retention while promoting business growth. Oversee customer initiatives and collaborate with internal teams to enhance fleet and energy solutions.

Lead client onboarding and success: proactively guide customers to outcomes, identify and resolve friction, build retention rituals, gather feedback and wins, and use data/AI-augmented dashboards to scale client journeys in a remote, async, project-based role.

As a Commercial Customer Success Manager, you will manage customer accounts, ensuring onboarding, adoption, and renewals while driving value from the AI-powered platform and collaborating with internal teams.