Top Entry Level Tech Support Jobs in Baton Rouge, LA

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Provide onsite installation, configuration, repair and support for workstations, laptops, printers, network devices and video conferencing. Manage user accounts (including Active Directory), document ticket resolutions, support approved mobile devices, train end users, perform backups/restores, diagnose network issues, coordinate with other IT units/contractors, follow disaster recovery plans, and travel to sites as needed.

Provide on-site installation, configuration, maintenance, and troubleshooting for end-user hardware and software. Manage user accounts, document ticket resolutions, support mobile devices, restore backups, diagnose network issues related to end users, coordinate with other IT units and contractors, train users, and travel to sites as needed to ensure continuity of operations.

As a Technical Support representative, you will troubleshoot and resolve customer issues with Mashgin's products while providing exceptional service.

Provide first-line technical support for ServiceTitan via phone, chat, email and screen-sharing. Troubleshoot product, billing, and payroll/ERP-related issues, prevent escalations, use support tools, and create customer-focused solutions while leveraging data and reporting tools.

Provide on-site installation, configuration, maintenance, and support for end-user hardware, printers, and video conferencing; manage user accounts and Active Directory; use ticketing and backup systems; assist mobile device configuration; troubleshoot network-related end-user issues; train users; support continuity planning and coordinate with other IT units and contractors.

Provide first-line technical support for ServiceTitans financial modules, troubleshoot accounting integrations (QuickBooks, Sage Intacct), advise on accounting best practices, resolve complex financial workflow issues via phone/chat/email/screen-share, and help customers optimize invoicing, AR, job costing, and month-end processes.

Provide real-time technical support via live chat and inbound/outbound calls: troubleshoot product issues, document interactions in CRM, escalate when needed, meet KPIs, and collaborate with cross-functional teams.

The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends.

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.