Top IT Support & Helpdesk Jobs in Baltimore, MD

Lead and scale a Support Engineering team handling complex API and payments issues, own incident response and SLAs, build operational processes, drive metrics and automation, partner cross-functionally, and hire and develop team members.

Lead and develop a team that resolves highest-severity clinical imaging informatics escalations. Serve as technical lead for complex customer environments across infrastructure, databases, networks, virtualization, and imaging applications. Drive on-site interventions, go-live support, stabilization, escalation management, process improvement, runbooks, and knowledge management. Support occasional travel and after-hours critical incidents.

Provide technical and functional support for the IMS (OnBase) platform by troubleshooting application issues, resolving customer incidents, and communicating status. Serve as primary case owner, collaborate with Development/QA, document troubleshooting and resolutions, follow escalation procedures, mentor peers, and contribute to knowledge sharing and continuous improvement.

Provide technical support and troubleshooting for RIS, PACS, and VNA systems; collaborate with clinical and IT stakeholders to diagnose issues and streamline workflows; support DICOM/HL7/IHE interoperability; document resolutions and participate in on-call rotation to ensure 24/7 availability.

Provide bilingual (English/Spanish) technical support to merchants, troubleshooting POS systems, payment processors, networking, Windows and iOS issues via phone and email. Manage escalations, collaborate with sales and product teams, maintain/update documentation and support collateral, and deliver high customer satisfaction while working flexible hours and meeting connectivity requirements.

No job responsibilities or duties are provided. Title indicates an Assistant IT Manager role at Medline. Benefits and company equal-opportunity and inclusion statements are included, but role specifics are not listed.

Support DoD enterprise IT service delivery: implement security controls, troubleshoot applications, create silent install packages, manage physical and virtual workstations, handle Tier 3 support, coordinate RMF/A&A accreditation with ISSOs, and work on ITSM, endpoint management, imaging, and SELinux enforcement.

Administer and secure servers in a hybrid multi-OS environment. Analyze systems for best practices, remediate security issues, perform root-cause analysis, support physical and virtual infrastructure, and collaborate on systems/process improvements and special projects.

Build and lead a centralized IT function across a holding company and portfolio. Run acquisition IT workstreams and create a Day 1-100 integration playbook. Select and operate identity and access systems, build joiner/mover/leaver processes, maintain living inventory of tools/accounts/licenses, manage MSP relationships and vendor contracts, and connect back-end systems to the cross-portfolio data platform while engaging business stakeholders.

Provide Level 2 network monitoring, advanced troubleshooting, and incident remediation in a 24x7 NOC. Support routers, switches, firewalls, VPNs, and load balancers; own Level 2 tickets, document root causes, produce operational reports, update network documentation, and create runbooks for Level 1 analysts. Work rotating shifts and support export-control eligibility requirements.