Top Operations & Support Jobs in Baltimore, MD

Part-time remote fellow supporting sports-tech website operations, live event monitoring, content creation, help desk requests, SEO, content strategy, user-behavior analysis, and Contentstack CMS management. The role provides Team USA athletes exposure to customer success, project management, digital marketing, and live operations while working off-business hours during the sports season.

Leads Stord’s enterprise systems, corporate and fulfillment-site IT, SaaS portfolio, business process governance, master data, privacy operations, and systems integration. Owns architecture, integrations, identity, endpoints, networks, onboarding, vendor oversight, compliance evidence, AI adoption, and M&A systems integration. Builds and manages the IT and Enterprise Systems team while partnering with Security, Data, Engineering, Finance, Procurement, Legal, People, and Operations.

Leads enterprise business continuity, operational resilience, crisis management, and risk management strategy. Establishes governance frameworks, policies, standards, risk assessment methods, business impact analyses, continuity testing, and recovery validation. Advises executives during disruptions, drives cross-functional resilience initiatives, evaluates third-party dependencies, and develops preparedness training, metrics, and reporting. The role influences leaders across operations, technology, legal, compliance, finance, product, and information security without direct people management.

Consult as a fractional Office Manager for hedge funds, private equity firms, and family offices. Improve operational processes, create and execute monthly action plans, diagnose roadblocks, break goals into actionable steps, implement policies and controls, evaluate progress via KPIs, and maintain detailed consulting records while providing implementation resources.

Provide end-to-end functional support for Oracle EBS and Oracle Fusion HCM (Core HR, Benefits, Compensation, Payroll). Handle incidents, requests, changes and problems; liaise with technical and service delivery teams; maintain ITSM records; drive automation and service improvements; analyze recurring issues and create knowledge articles; support presales and transitions; participate in 24x7 shift rotation.

Own and improve Better Health’s revenue engine across lead generation, enrollment, documentation, shipment, and recurring revenue. Identify funnel bottlenecks, analyze root causes, redesign workflows, and implement AI- and automation-enabled solutions. Lead revenue operating cadence, forecasting, analytics, CRM governance, and cross-functional initiatives from hypothesis through measurable results. Partner with Sales, Marketing, Operations, RCM, Finance, Product, and Engineering while driving execution without direct authority.

Drive go-to-market planning and operations initiatives that support profitable growth. Responsibilities include territory planning, account assignments, pipeline and forecast analysis, customer segmentation, quota and booking analysis, dashboard development, business case creation, operating goal setting, and cross-functional program management. The role partners with sales, marketing, customer success, product, finance, analytics, and clinical operations to optimize GTM efficiency, revenue growth, investments, and scalable operating processes.

Manage the commercial operations function, including CRM health, sales compensation, deal desk, forecasting, pipeline analytics, pricing, and discount governance. Lead growth initiatives, GTM planning, operational improvements, and board and investor reporting. Build financial and operational models, define SaaS metrics, develop dashboards, and translate ambiguous business questions into implemented outcomes while managing a direct report.

Designs and improves the legal department’s operating model, including intake, triage, marketing review, contract management, knowledge management, and e-billing. Leads legal technology selection and implementation, develops playbooks and self-service resources, builds performance dashboards, supports budgeting and strategic planning, and coordinates cross-functional initiatives with Finance, IT, Marketing, executives, vendors, and outside counsel.

Own GiveDirectly’s fundraising revenue operations, including CRM and pipeline systems, KPI frameworks, forecasting, reporting, operating cadences, revenue reconciliation, and capacity planning. Partner with Finance, Compliance, Grants, People, and Fundraising teams to scale systems and donor operations. Serve as a strategic chief-of-staff partner to the VP of Partnerships, lead organizational change and executive communications, and potentially build and manage a team of 3–5.